Loan Counselor/Late Stage Collections

Position Overview

• Location Type: Remote
• Job Type: Permanent
• Salary: Starting at $22/Hour+ and up to $750/month in bonus!
• Benefits: Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

Cascade Financial Services is seeking a Loan Counselor to serve the American Dream Through Attainable Home Ownership. This is a permanent remote-work role with full desktop equipment provided. We are an established and growing company with local Rapid City management and a corporate office in Arizona, boasting an industry-leading company with great culture and an A+ BBB Ranking.

Responsibilities

As a Loan Counselor, you will be responsible for:

• Providing a high degree of quality customer service to borrowers.
• Working with borrowers to ensure timely payments and handle repayment issues.
• Evaluating borrowers for Loss Mitigation assistance.
• Making collection calls in compliance with federal regulations.
• Evaluating borrower information and loan files to determine payment options for minor issues.
• Determining when a borrower needs to be escalated to loss mitigation.
• Answering customer inquiries about their mortgage loan.
• Documenting all communications between borrower and Cascade, and updating the servicing computer system.
• Communicating with other departments regarding loan payments and/or borrowers.
• Collaborating with the Collection/Loss Mitigation Manager and Loan Counselor Team Lead to identify problems and improve recovery.
• Assisting with other duties as necessary.

Requirements

• Intermediate Microsoft Word & Excel experience is a plus.
• Prior collection experience.
• Prior experience or familiarity with FHA or mortgage loan programs.
• Spanish speaking is a plus.
• Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.
• Ability to adjust easily to work situations based on employee, group, or business needs.
• Excellent listening, organizational, and time management skills.
• Ability to work as a team member and follow instructions.
• Ability to work well under pressure.

About Cascade Financial Services & Our Culture

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace, leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. (Teamwork, Integrity, Excellence, and Service). We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Application Instructions

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.