Job Description: Account Coordinator

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified (Compensation & Benefits section details benefits)

Mission Lane is revolutionizing access to credit, aiming to help millions of Americans achieve financial success. We are seeking Account Coordinators to join our Collections & Recoveries team and play a vital role in guiding past-due customers toward financial recovery. This is a remote position with comprehensive benefits.

The Impact You'll Make

You will be the voice of Mission Lane, engaging with customers virtually and assisting them in navigating repayment challenges. Successful candidates will balance empathy with persistence, confidently presenting and securing credit card repayment solutions.

Responsibilities

• Serve as the voice of Mission Lane, engaging with customers over the phone.
• Approach customers with dignity and respect, identifying reasons for account delinquency.
• Negotiate, problem-solve, and guide conversations toward win-win repayment solutions.
• Ensure compliance with policy, procedures, and regulatory requirements while delivering high-quality customer interactions.

Requirements

• 1+ year(s) of experience in a customer-focused, solutions-oriented role.
• Negotiation and/or sales experience, with a proven ability to overcome objections.
• Clear and effective communication skills, both verbal and written.
• Confidence and composure when handling challenging conversations.
• Empathy and persuasion to guide customers through repayment challenges.
• Quick-thinking problem-solving skills to recommend effective solutions.
• Tech-savvy, with the ability to learn new software and systems.
• A growth mindset, open to feedback and continuous improvement.

Work Location

• Remote – Residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.

Workspace Requirements

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

Schedule

• Time Zone: Eastern Time (ET)
• Attendance: 100% required for the first 60 days.
• Training: First 3 weeks, Monday-Friday, 8:30 AM to 5:00 PM ET
• Work Schedule: 4 days on + 3 days off each week
• Shift Options:
  • Monday - Thursday 12:00 PM to 11:00 PM ET
  • Tuesday - Friday 12:00 PM to 11:00 PM ET
  • Thursday - Sunday 8:30 AM to 7:30 PM ET
  • Saturday - Tuesday 8:30 AM to 7:30 PM ET

Compensation & Benefits

• (Details regarding compensation and benefits are not provided in the original text.)