Account Coordinator, Collections/ Recoveries

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Candidates should possess at least one year of experience in a customer-focused, solutions-oriented role, along with negotiation and/or sales experience demonstrating the ability to overcome objections. Clear and effective communication skills, both verbal and written, are required, as is confidence and composure when handling challenging conversations. Empathy and persuasion are necessary to guide customers through repayment challenges, and quick-thinking problem-solving skills are essential for recommending effective solutions. A growth mindset, open to feedback and continuous improvement, is also desired.

Responsibilities

As an Account Coordinator, the individual will serve as the voice of Mission Lane, engaging with customers over the phone to approach them with dignity and respect, identifying reasons for account delinquency. They will negotiate, problem-solve, and guide conversations toward win-win repayment solutions, ensuring compliance with policy, procedures, and regulatory requirements while delivering high-quality customer interactions.

Skills

Customer Service

Negotiation

Sales

Verbal Communication

Written Communication

Problem-Solving

Tech-Savvy

Adaptability

Empathy

Persuasion

Mission Lane

Provides transparent credit solutions and education

About Mission Lane

Mission Lane LLC offers credit cards designed to help individuals build or rebuild their credit, particularly those with limited credit history or financial setbacks. Their products feature no hidden fees, no security deposits, and instant approval decisions, making them more accessible than traditional credit cards. The company stands out by providing free access to credit scores and educational resources, helping clients improve their creditworthiness. Mission Lane's goal is to promote responsible credit use by rewarding good financial behavior with higher credit limits over time.

Richmond, VirginiaHeadquarters

2018Year Founded

$687.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Full health, dental, and vision benefits

FSA

Paid parental leave

401k with company match

Generous PTO

Flexible work schedule

Risks

Increased competition from fintechs could erode Mission Lane's market share.

Economic downturns may lead to higher default rates, impacting profitability.

Rapid tech advancements require continuous updates, straining Mission Lane's resources.

Differentiation

Mission Lane offers credit cards with no hidden fees or security deposits.

Instant credit card application decisions reduce customer anxiety and waiting times.

Partnership with Plaid enhances access to over 7,000 financial apps and services.

Upsides

Recent $150 million investment supports aggressive expansion and product development.

Credit Builder Account offers unique value with no fees or interest for credit improvement.

Brandon Black's appointment as CEO brings strategic growth and operational excellence.

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