Manager, Licensing & Credentialing

About Ro

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

Employment Type: Full-time

Manager of Licensing & Credentialing

As Manager of Licensing & Credentialing on the Practice Operations team, you will lead the systems and processes that ensure every clinician practicing on our platform is properly licensed, credentialed, and compliant with state and federal regulations. You will build scalable infrastructure to manage ongoing licensing and credentialing workflows across hundreds of MDs, NPs, and RNs nationwide. You’ll oversee the end-to-end lifecycle: from onboarding and initial licensing, to renewals and audits, to expanding multi-state licensure. You’ll partner cross-functionally with Legal, People, Compliance, and Clinical leadership to ensure our workforce is always ready and able to deliver high-quality care without interruption. You’re a systems thinker with an eye for risk and thrive in fast-paced, high-growth environments where accuracy and timeliness are non-negotiable.

What You'll Do

• Own and oversee the full licensing and credentialing program for Ro’s provider workforce, including MDs, NPs, and RNs across all 50 states and DC.
• Develop, implement, and maintain scalable systems for provider onboarding, state license acquisition and renewal, and credentialing with payors or partners as needed.
• Optimize supervision protocols for Nurse Practitioners and Registered Nurses, ensuring alignment with state-specific laws.
• Maintain compliance with all regulatory requirements, proactively flagging upcoming expirations and changes in state requirements.
• Monitor adherence to licensing and compliance policies; investigate and drive remediation plans in instances of non-compliance.
• Act as the primary point of contact for state licensing boards, certification entities, credentialing organizations, and vendors.
• Lead cross-functional projects to expand provider licensure footprint.
• Prepare for and support audits, whether internal or external, by maintaining rigorous records and documentation.
• Manage and mentor a small team responsible for administrative licensing/credentialing tasks.
• Partner with Legal, People Ops, Clinical, and Product to ensure end-to-end provider compliance and readiness for any changes in scope, geography, or regulation.

What You’ll Bring to the Team

• 5+ years of experience in healthcare licensing & credentialing and provider onboarding, ideally in a fast-growing telehealth or multi-state healthcare environment.
• Deep knowledge of licensure and credentialing requirements for MDs, NPs, and RNs across U.S. states.
• Proven ability to build or optimize scalable systems that support hundreds of clinicians across multiple states.
• Experience with credentialing databases and platforms (e.g., CAQH, Nursys, Verisys, Medallion, etc.)
• Meticulous attention to detail and comfort managing complex workflows and sensitive data.
• Strong project management skills and ability to lead cross-functional initiatives with tight timelines.
• Clear communication style and ability to collaborate with both operational and clinical stakeholders.
• A proactive mindset—always looking ahead to prevent compliance gaps or licensing disruptions.
• Experience managing direct reports is a bonus.

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