Senior Customer Success Manager- Life Sciences
H1Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Life SciencesIndustries
Requirements
Candidates must possess a Bachelor’s degree in Business, Healthcare Administration, or a related field, with a preference for those holding an advanced degree. They should also have a minimum of 7 years of experience in a similar role within the healthcare or life sciences industry, along with proven track record of successfully managing complex implementation projects. Strong project management skills, excellent communication and interpersonal skills, and the ability to work independently and as part of a team are essential.
Responsibilities
The Business Solutions Manager will drive key customer onboarding, from pre-contract to full implementation, and collaborate with cross-functional teams to ensure a seamless implementation. They will act as the main contact person for key customer collaborators, develop and maintain detailed project plans, timelines, and budgets, identify and mitigate risks, regularly update leadership on project status, and implement standard methodologies for continuous improvement. Furthermore, they will ensure compliance with all relevant regulations and company policies.
Skills
Project Management
Customer Onboarding
Cross-functional Collaboration
Risk Management
Regulatory Compliance
Process Improvement
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Key Metrics
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees