[Remote] Manager, Account Management (IC) at CVS Health

Florida City, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental Health, Employee Assistance ProgramsIndustries

Requirements

Minimum 5 years’ client engagement and program success experience
Background in healthcare industry, preferably Behavioral Health/ Employee Assistance Programs (EAP)
Work experience in a defined client success/ account management role
Superior written, verbal and interpersonal communication skills
Track record of effective time-management and prioritization, and effective delegation of deliverables
Demonstrated success in consultative relationship management with larger, national sized accounts as evidenced by retention and growth
Leveraging analytics to guide account strategy, monitor performance metrics and KPIs, and proficient use of tools (Salesforce, Tableau, Power BI, or advanced CRM reporting)
Ability to critically think in high-pressure environments to resolve disputes and negotiate successfully
Demonstrated success in creating innovative solutions, a successful track record in breaking through barriers with a positive attitude, and a strong understanding of data analytics

Responsibilities

Relationship management in building trust and rapport with primarily larger, national-sized clients
Delivery of superior client service by understanding client needs and business goals, managing expectations, resolving concerns/escalations, and strong negotiating skills
Leverages a data driven and analytics-based mindset to develop and effectively execute retention, growth and forecasting strategies
Strong product knowledge of client offerings and awareness of market trends and competitor landscape
Develops productive and collaborative internal partnerships to create a comprehensive growth and service strategy
Consistently demonstrates Aetna Mental Wellbeing’s value proposition and aligns it to clients defined success metrics and objectives
Proactively identifies cross-sell opportunities and ensures profitable revenue and growth to Aetna
Owns the customer lifecycle – from implementation to engagement strategies and contract renewals
Strong consultative and innovative approach to account management in supporting our clients
Works cross-functionally to provide voice of customer feedback and process improvement suggestions
Leads monthly, quarterly and annual performance reviews with a data driven approach to actionable insights and strategy
Implements, monitors and effectively communicates performance metrics and aligns assigned performance measures with client objectives
Uses sound judgement and seeks appropriate input from leaders and subject matter experts to inform decision-making
Engages in stretch assignments to serve on committees and workgroups to benefit our business
Serves as a mentor for junior colleagues

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementFinancial NegotiationsClient RetentionCustomer SatisfactionData Driven Decision MakingAnalyticsForecastingProduct KnowledgeMarket AnalysisCompetitor AnalysisNegotiation SkillsBusiness AcumenGrowth Strategies

Questions & Answers

Common questions about this position

Is there a location or time zone preference for this role?

Hiring preference is given to candidates residing in Florida or the eastern time zone.

What are the primary success metrics for this position?

The primary success metrics are client retention, customer satisfaction, and profitable growth.

What key skills are needed for the Account Management role?

The role requires a background in client relationship management, business acumen in managing financial negotiations, a growth and retention mindset, strong negotiating skills, and a data-driven analytics-based approach.

What does the company culture emphasize at CVS Health and Aetna Mental Well-Being?

The culture focuses on building a world of health with dedicated, purpose-driven colleagues passionate about transforming health care in a connected, convenient, and compassionate way, while leading the industry in mental well-being solutions.

What makes a strong candidate for this Manager, Account Management position?

Strong candidates demonstrate success in client relationship management, financial negotiations, growth mindset, data-driven strategies, consultative approach, cross-functional collaboration, and mentoring junior colleagues.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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