Manager, Account Management at Everbridge

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Bachelor’s Degree in Finance, Economics, Marketing, Business, Communications, or a related field preferred
3-5 years of proven success managing a SLED Sales or Account Management team in a SaaS environment, driving retention and growth
5-7 years of overall sales experience in SLED software sales
Proven track record of training, mentoring, and hiring top Sales or Account Management professionals to meet quota and customer experience objectives
Proven track record of working with State and Local Government and/or Higher Education accounts
Experience responding to and writing RFP responses
Strong hunting, prospecting, relationship-building, and retention skills
Experience implementing scalable outreach programs or campaigns
Strong work ethic and proven ability to perform under pressure
Fluency in English with excellent verbal and written interpersonal, presentation, and communication skills
Demonstrated ability to identify and sell to multiple buyers within an organization
Background in consultative/solution sales environments; proficiency in blueprinting, prospecting, and cold calling
Ability to manage a high volume of opportunities
Dedicated, motivated, and a self-starter
Strong analytical, negotiation, and creative problem-solving skills
Willingness to travel approximately 30-40%
Proficiency in Salesforce and Gainsight and/or Totango

Responsibilities

Recruit, train, and develop a team of Account Managers, setting revenue targets focused on customer retention and account growth
Design and execute strategies to upsell existing accounts and identify new opportunities for the Account Executive team
Develop and implement strategies to increase and sustain retention, understand the competitive landscape, and emphasize Everbridge's differentiators
Implement campaigns and training programs to enhance the Account Managers’ solution-selling abilities, focusing on increasing customer adoption and usage of Everbridge solutions
Cultivate a collaborative culture with other teams, especially the Sales team, to improve customer experience and loyalty
Support key sales opportunities, help Account Managers demonstrate the value of Everbridge solutions, negotiate contracts, and close deals
Lead regular account and territory planning meetings to achieve revenue goals
Conduct regular sessions to review pipeline/forecasts and provide necessary guidance to achieve growth and retention quotas
Proactively communicate relevant information to senior leadership, provide accurate revenue forecasts, and identify risks and opportunities
Consistently meet or exceed quota and non-quota-based performance objectives
Establish sales territories, quotas, and goals
Maintain expertise in Everbridge’s and competitors’ products/services

Skills

Account Management

Team Leadership

Revenue Growth

Customer Retention

Upselling

Strategic Planning

Sales Forecasting

Contract Negotiation

Pipeline Management

Cross-Functional Collaboration

Territory Planning

Solution Selling

Everbridge

Critical event management solutions for organizations

About Everbridge

Everbridge provides critical event management solutions to help enterprises and government organizations prepare for, respond to, and recover from emergencies. Their products combine intelligent automation with extensive risk data, allowing clients to effectively manage crises and minimize disruptions to their operations. Unlike many competitors, Everbridge focuses on a comprehensive suite of services that are tailored to the specific needs of various sectors, including healthcare and government. The company's goal is to enhance organizational resilience, ensuring that clients can protect their people and maintain productivity even in challenging situations.

Boston, MassachusettsHeadquarters

2002Year Founded

$20.5MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

PTO/Vacation Policy

Paid Holidays

Maternity / Paternity Leave

401K / Retirement Plan

Performance Bonus

Employee Stock Purchase Plan

Free Food

Work From Home Policy

Company Social Outings

Unique Office Space

Risks

Thoma Bravo's acquisition may disrupt Everbridge's operations and client relationships.

Integration of Infinite Blue's solutions may face challenges affecting service delivery.

Delisting from Nasdaq could impact Everbridge's visibility and investor relations.

Differentiation

Everbridge offers a comprehensive suite of critical event management solutions.

The platform supports over 100 communication devices across 200 countries and territories.

Everbridge serves major clients, including top U.S. cities and global automakers.

Upsides

Thoma Bravo's acquisition may enhance Everbridge's market presence and product offerings.

Everbridge 360(TM) Alert Management improves remote management of critical events.

Growing demand for cybersecurity boosts Everbridge's business continuity solutions.

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