Manager, Account Director at Accurate Background

Brighton, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Background Screening, HR TechnologyIndustries

Requirements

Significant demonstrable experience managing key accounts/clients in similar roles
Skilled in retaining and expanding complex accounts
Able to take accountability with a proven track record of meeting and exceeding revenue and retention goals
Demonstrates exceptional leadership and team management skills
Passion for and commitment to delivering service excellence
Courage, skill, and poise to approach the facts and engage in conversations with team members and customers
Excellent listening, negotiation, escalation management, and presentation abilities, demonstrating an ability to influence clients and other stakeholders
Data-driven, with experience and love of gathering, interpreting, and presenting data
Strategic, analytical, and lateral thinker with a strong solutions focus
Ability to deliver dynamic & professional presentations
Market awareness and a background in screening beneficial

Responsibilities

Conduct regular performance reviews and maintain effective communication with clients, ensuring their needs are met and issues are resolved promptly
Act as the senior client contact, building strong relationships and fostering collaboration between client stakeholders and internal teams
Gather client feedback to measure satisfaction, identify opportunities for account growth, and deliver updates on performance and industry trends during client meetings
Deliver transparent and up-to-date reporting on account performance, risks, opportunities, and strategic initiatives, whilst ensuring all contractual and client reporting requirements are met
Monitor and analyse key metrics such as volume and revenue trends, collaborating with clients for forecasting and maintaining accurate records in CRM systems and internal trackers
Oversee workflow, resources, and financials to enhance efficiency, drive improvements, and support seamless service and project delivery
Promote best practices and process optimisation, ensuring successful service set-ups and rollouts for clients
Proactively collaborate with clients and internal stakeholders to resolve complaints, manage major issues, and oversee Service Improvement Plans to ensure swift and effective outcomes
Lead and develop a high-performing, adaptable team through coaching, mentoring, and effective communication, while managing all aspects of performance and development in line with company policy
Foster a culture of continuous improvement and ensure team alignment by identifying training needs, implementing development plans, and keeping the team informed via structured updates
Additional responsibilities may be assigned as needed

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementLeadershipTeam ManagementPerformance ReviewsCRMData AnalysisForecastingReportingProblem Solving

Questions & Answers

Common questions about this position

What experience is required for the Account Director role?

The position requires significant demonstrable experience managing key accounts or clients in similar roles, along with skills in retaining and expanding complex accounts.

What key skills are needed for this position?

Candidates need a passion for customer success, highly effective leadership skills, communication and interpersonal skills, excellent problem-solving skills, and a positive and confident demeanor.

What does the company culture emphasize for this role?

The role involves leading a talented team to foster a culture of ownership, accountability, and continuous improvement for clients, candidates, and internal stakeholders.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Accurate Background

Customized background screening and drug testing

About Accurate Background

Accurate Background specializes in providing tailored background screening, drug testing, and I-9 solutions using web-based technology. Their services are designed to meet the specific needs of human resources, talent acquisition, and loss prevention professionals, allowing for a customized approach rather than a generic solution. The company's products work by integrating seamlessly with various HR technologies and Applicant Tracking Systems, ensuring that clients can easily incorporate these services into their existing hiring processes. What sets Accurate Background apart from competitors is their focus on creating individualized screening programs and their commitment to integrity, accuracy, and timely results. The goal of Accurate Background is to empower organizations to make safer hiring decisions through comprehensive reports and user-friendly technology.

Irvine, CaliforniaHeadquarters

1997Year Founded

$4.9MTotal Funding

EARLY_VCCompany Stage

Consulting, Government & Public Sector, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from startups may erode Accurate Background's market share.

Rapid AI advancements in HR tech could outpace Accurate Background's current capabilities.

Multiple acquisitions may lead to integration challenges and operational inefficiencies.

Differentiation

Accurate Background offers customized screening solutions tailored to specific client needs.

The company integrates seamlessly with various HR technologies and Applicant Tracking Systems.

Accurate Background provides comprehensive reports and interactive compliance services for safer hiring.

Upsides

Acquisitions of Orange Tree and VerifyNow expand services in the healthcare sector.

Partnership with Konfir enhances employment verification processes in the UK market.

Expansion into APAC region supports localized services for regional compliance needs.

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