Managed Services Manager at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Project management skills
Customer handling skills
Fair knowledge of technology
Broad knowledge of corporate policies, products, markets, and processes
Understanding of business management principles and practices
Skills in management, planning, problem solving, innovation, analysis, communication, and negotiation
Experience as a Program Manager and Escalation Manager

Responsibilities

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure the team works with the Customer's IT service management team and that all HP service delivery team members are knowledgeable about the Customer's critical IT services and business objectives
Responsible for customer relationship management and overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, technical escalations, and customer integration actions
Serves as the customer’s single point of contact for all service issues and actions and is the customer’s remote service advocate within HPE
Effectively establishes overall goals and develops action plans to achieve results; communicates information to management and peers about actions taken to reach solutions
Provides direction and leadership to the GMS support teams based on organization vision and strategic direction
Strives to make continuous improvements to key processes, seeks to meet business objectives while contributing to the overall success of the department/organization
Holds people accountable to meet organization goals, meets goals set for Performance Management Initiative, motivates and recognizes individuals within team
Coordinates with the Assigned Account Team (AAT), the GMS customer relationship, and service delivery for GMS Solutions

Skills

Key technologies and capabilities for this role

Project ManagementCustomer ManagementITILITSMIT OperationsHybrid IT

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the salary for this position?

This information is not specified in the job description.

What key skills are required for the Managed Services Manager role?

The role requires project management skills, customer handling skills, fair knowledge of technology, and familiarity with ITIL/ITSM best practices.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this Managed Services Manager position?

Strong candidates will have project management and customer handling skills, knowledge of technology and ITIL/ITSM, experience in customer relationship management, and the ability to provide leadership to support teams.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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