Managed Services Lead

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

NeuraFlash is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Responsibilities

• Serve customers as a Solution Architect
• Provide industry best practices and serve as a trusted client advisor
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, Sales Cloud, and Knowledge
• Translate business requirements into well-architected solutions
• Drive continuous improvement and innovation on long-term customer engagements focused on strategic outcomes.
• Drive requirement gathering and serve as the Salesforce and/or Amazon platform expert
• Lead 3 to 4 managed services engagements concurrently supported by consultants in India and Colombia
• Own client and team onboarding activities
• Partner with customers to define and manage Backlog
• Define User Personas
• Write and groom User Stories
• Decompose User Stories into actionable Tasks
• Track consumption of budget per contract
• Be responsible for engagement status, risk tracking, issue tracking, and customer communication
• Routine and complex configuration of the Salesforce platform
• Coach and mentor junior technical and functional team members

Requirements

• Significant business process, technical consulting, or enterprise architecture experience
• Solid understanding of the full Salesforce Platform and its architecture
• 3-5+ years of hands-on Salesforce platform experience solving complex use cases utilizing the breadth of the Salesforce platform.