Managed Services Consultant - Life Sciences (Remote) at Veeva Systems

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

Experience with configuring/supporting/implementing software
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Strong organizational skills with the ability to switch tasks quickly
Excellent verbal and written communication skills
Bachelor’s degree or equivalent relevant experience

Responsibilities

Provide post-go-live administrative support for multiple clients
Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
Bulk import/export of content and data
Ad hoc training of users and administrators
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of regular and ad hoc customer reports

Skills

Key technologies and capabilities for this role

Veeva VaultConsultingContent ManagementCloud ComputingClinical TrialsQuality ManagementRegulatory AffairsManufacturingSalesMarketing

Questions & Answers

Common questions about this position

Is this role remote, and what's the location policy?

This is a fully remote role with no work location requirement. It's a customer-facing, non-travel position, though there may be travel opportunities for internal events at select times of the year.

What is the salary for this Managed Services Consultant position?

This information is not specified in the job description.

What skills and experience are required for this role?

Required experience includes configuring, supporting, or implementing software, customer service or consulting experience, ability to quickly understand client requirements and articulate solutions, and experience fulfilling customer needs while managing expectations. Strong organizational skills are also needed.

What are Veeva Systems' company values and culture like?

Veeva's core values are Do the Right Thing, Customer Success, Employee Success, and Speed. As a public benefit corporation and Work Anywhere company, they emphasize flexibility, balancing interests of customers, employees, society, and investors, and transforming the life sciences industry.

What makes a strong candidate for this Managed Services Consultant role?

Strong candidates have experience with configuring/supporting/implementing software, customer service or consulting background, and the ability to quickly grasp client needs, articulate solutions, fulfill requirements, and manage expectations.

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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