LTV Agent at Triumvirate Environmental

Provo, Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Customer Service, SalesIndustries

Requirements

1+ years of sales experience within a call center
Persuasive problem-solving and negotiation abilities to retain and upsell customers
Ability to analyze customer needs and recommend solutions aligned with business goals
Strong verbal communication and active listening skills with the ability to build rapport quickly
Proficiency in handling difficult conversations with empathy, professionalism, and confidence
Understanding of customer service principles and experience navigating CRM or call center software
Organized and self-motivated, with the ability to manage outbound call queues and follow-up tasks
Familiarity with pest control services and scheduling processes (preferred but not required)
Goal-oriented mindset with a focus on KPIs such as retention rate, upgrade conversion, and call quality

Responsibilities

Handle inbound cancellation calls to identify concerns, offer solutions, and retain customers
Conduct outbound calls to proactively secure renewals, upsell services, and upgrade existing accounts
Follow up with inside sales customers whose initial service was not completed to reschedule and recover the sale
Document all interactions and outcomes accurately in the CRM to ensure proper follow-up and reporting
Collaborate with internal teams (Inside Sales, Customer Service, Field Ops) to resolve issues and share customer feedback
Perform other related duties as needed/assigned

Skills

Customer Retention

Outbound Calling

Inbound Calling

Negotiation

Upselling

CRM

Problem-Solving

Verbal Communication

Active Listening

Triumvirate Environmental

Provides sustainable environmental solutions and waste management

About Triumvirate Environmental

Triumvirate Environmental provides sustainable environmental solutions primarily in waste management, disposal, and compliance for sectors such as Life Sciences, Healthcare, Education, and Industrial. Their services include hazardous waste disposal, environmental health and safety consulting, lab facility services, and emergency response. By tailoring their offerings to meet the specific needs of each client, they help organizations reduce waste, save money, and maintain compliance with regulations. Triumvirate distinguishes itself from competitors through its strong focus on employee development and customer satisfaction, ensuring high-quality service delivery. The company's goal is to exceed stakeholder expectations and foster long-term relationships while promoting a safer and more sustainable environment.

Somerville, MassachusettsHeadquarters

1988Year Founded

$9MTotal Funding

DEBT_PPCompany Stage

Consulting, Industrial & Manufacturing, Social Impact, Education, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Professional Development Budget

Relocation Assistance

Employee Discounts

Risks

Emerging startups with innovative technologies threaten Triumvirate's market share.

Rising compliance costs in healthcare may impact Triumvirate's profitability.

Digital transformation in waste management could outpace traditional service providers like Triumvirate.

Differentiation

Triumvirate offers tailored environmental solutions for healthcare, education, and industrial sectors.

The company excels in hazardous waste disposal and EHS consulting services.

Triumvirate's commitment to employee development enhances service quality and client satisfaction.

Upsides

Rising demand for sustainable waste management in healthcare boosts Triumvirate's market potential.

Educational institutions' zero-waste initiatives create new opportunities for specialized services.

Advancements in hazardous waste recycling technologies improve cost efficiency for clients.

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