Panopto

Loss Prevention Team Lead

Remote

$8,320 – $10,400Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Loss Prevention, Retail TechnologyIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-Time
  • Salary: $4.00 - $5.00 per hour (depending on experience)

Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers, helping retailers detect theft in over 15,000 markets across the United States. We’re a rapidly growing, fully remote team seeking a Team Lead to uphold and enhance our Loss Prevention Team standards. This role involves overseeing quality assurance, implementing performance metrics, and ensuring accuracy and efficiency in theft detection. You’ll drive continuous improvement and maintain the highest standards in loss prevention operations.

Requirements

  • Bachelor’s degree in Management, Business, Industrial Engineering, or a related field.
  • Experience in quality assurance, process improvement, or operations management.
  • Extensive experience in leading and coaching teams to uphold quality standards.
  • Strong analytical skills with experience in performance tracking and reporting.
  • Working knowledge of Six Sigma methodologies.
  • Proficiency in Google Suite and data analysis software.
  • Strong communication skills and ability to work effectively in a remote environment.
  • Availability to work during US business hours.

Responsibilities

  • Lead a team of remote agents evaluating and screening the outputs of loss prevention operations.
  • Provide coaching and feedback to team members to enhance performance and efficiency.
  • Establish and enforce quality control measures to enhance accuracy in theft detection.
  • Develop and implement standard operating procedures (SOPs) to optimize service quality.
  • Conduct regular audits and assessments to ensure compliance with company policies.
  • Collaborate with Operations and Training teams to address quality-related challenges.
  • Identify trends, generate reports, and recommend improvements for better service delivery.

Tools & Technology

  • Collaboration: Slack, Google Workspace, Notion, Microsoft 365
  • Quality Assurance: Data visualization and data analysis tools (MS Excel, Minitab, etc)

Bonus Points

  • Experience in loss prevention, security, or retail technology industries
  • Background in implementing quality control frameworks
  • Six Sigma trained or certified
  • Experience working in remote environments

Company Information

Panoptyc is on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

Skills

Quality Assurance
Process Improvement
Operations Management
Performance Tracking
Data Analysis
Google Suite
Six Sigma
Remote Work Communication

Panopto

Video management and streaming solutions provider

About Panopto

Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.

Seattle, WashingtonHeadquarters
2007Year Founded
$47.2MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise Software, EducationIndustries
51-200Employees

Benefits

Remote Work Options
Flexible Work Hours

Risks

Emerging competitors offering similar features at lower costs threaten Panopto's market share.
Rapid AI advancements may outpace Panopto's current capabilities, risking obsolescence.
Reliance on AWS Marketplace poses risks if AWS policies or pricing change negatively.

Differentiation

Panopto offers AI-powered video management solutions for education and enterprise sectors.
The platform integrates seamlessly with Learning Management Systems for enhanced educational experiences.
Panopto's certification of third-party hardware enhances its ecosystem of compatible tools.

Upsides

Growing demand for AI-driven video analytics in education boosts Panopto's market potential.
Expansion into AWS Marketplace simplifies procurement and deployment for enterprise customers.
Localized content hosting, like Japan cloud hosting, meets regional compliance needs.

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