Agent Quality Manager
Ethos LifeSalary not specified
- Full Time
- Junior (1 to 2 years)
$8,320 – $10,400Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Loss Prevention, Retail TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree in Management, Business, Industrial Engineering, or a related field, along with experience in quality assurance, process improvement, or operations management. They must have extensive experience in leading and coaching teams to uphold quality standards, demonstrating strong analytical skills and proficiency in data analysis software such as Google Suite and MS Excel. Working knowledge of Six Sigma methodologies is also required, alongside availability to work during US business hours.
Responsibilities
As a Loss Prevention Team Lead, you will oversee quality assurance processes, implement performance metrics, and ensure accuracy and efficiency in theft detection. You will lead a team of remote agents, providing coaching and feedback to enhance their performance and efficiency. Additionally, you will establish and enforce quality control measures, develop and implement standard operating procedures (SOPs), conduct regular audits and assessments, and collaborate with Operations and Training teams to address quality-related challenges, identifying trends and generating reports to recommend improvements for better service delivery.
Skills
Quality Assurance
Process Improvement
Operations Management
Performance Tracking
Data Analysis
Google Suite
Six Sigma
Remote Work Communication
Panopto
Video management and streaming solutions provider
About Panopto
Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.
Key Metrics
Seattle, WashingtonHeadquarters
2007Year Founded
$47.2MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise Software, EducationIndustries
51-200Employees