Principal Quality Assurance Manager – Steel

Position Overview

• Location Type: Not specified
• Job Type: Full time
• Salary: Not specified

Symbotic is seeking a highly motivated Principal Quality Assurance Manager with experience managing large complex integrated programs. This role will work directly with manufacturing and third-party contract manufacturers for autonomous robots, automated cells, and engineered structures. The position involves cross-functional interaction with customer sites and installation teams to ensure quality standards are adhered to in all aspects of installations, while also acting as a catalyst for continuous improvement in products and systems. The candidate will interface with suppliers, sub-tiers, engineering, program teams, and sourcing to drive high levels of quality and field reliability in critical sub-systems and components. Understanding the application of products and their use environments is crucial for strategically applying technical knowledge and methodologies to drive product quality. This position will examine field data, subsystem component defects, and site quality concerns using statistical and reliability methods. Collaboration with cross-functional leaders including design, engineering, supply chain, finance, installation, commissioning, testing, operations, suppliers, and the customer is expected to plan and implement automation solutions at client sites. The primary goal is to ensure the QA team is aligned, plans are executed, issues/risks are managed effectively, and communications are crisp for successful project and program execution. This highly visible role will interact with all departments and levels across the company, including executive management, and may have supervisory responsibilities over one or more quality engineers.

Company Information

Symbotic is changing the way consumer goods move through the supply chain with its A.I.-powered robotic technology platform. Intelligent software orchestrates advanced robots in a high-density, end-to-end system, reinventing warehouse automation for increased efficiency, speed, and flexibility.

Department Overview

The Principal Quality Assurance Manager is part of the Quality team within the Manufacturing organization, responsible for driving continuous improvement practices of system performance. The quality team ensures products and processes meet the highest standards of quality, safety, and reliability, with a primary focus on maintaining consistency in the production of robots and automated systems that meet customer requirements and comply with industry standards. The quality team collaborates closely with various departments to ensure quality is integrated throughout the entire product development and manufacturing lifecycle.

Responsibilities

• Lead efforts and partnerships with product solutions architects, quality engineers, technology providers, and infrastructure functions to support concepts, high-level designs, and end-to-end solutions.
• Understand complex technical issues, communicate effectively with internal and external technical personnel, triage issues based on priority, impact, risk, and release timing, and facilitate resolution.
• Develop and update Design Failure Modes and Effects Analysis (DFMEA) to ensure requirements align with Symbotic goals and all potential product failure mechanisms are identified and mitigated.
• Lead projects with quality activities including PPAP, PFMEA, SPC, and process capability.
• Lead engineering change requests (ECR) per document control procedures.
• Review engineering and manufacturing tasks and initiate necessary corrective actions.
• Review new and existing system designs and make recommendations for improving or altering the systems.
• Ensure projects are engineered for the long-term, seeking reliability and life-testing results to ensure customer loyalty and strong ROIC.
• Implement lean-focused practices.