Digital Loss Prevention Reviewer

Employment Type: Full-time

Targeted Pay Range: $40,700.00 - $61,100.00

Position Overview

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

The Digital Loss Prevention Reviewer is responsible for monitoring and reviewing potential fraudulent activities for fraud prevention, detection, and risk mitigation strategies. This role will perform data mining and analysis to identify high-risk exposure and fraudulent activities and will provide recommendations to minimize fraud losses and improve risk mitigation capabilities. This position will be an integral member of the Loss Prevention department.

Responsibilities

Ecommerce Order Investigations

• Monitors automated fraud screening applications.
• Maintains or exceeds established standards for timeliness and customer service.
• Resolves complex issues with little or no supervision or direction.
• Conducts extensive research to validate purchases.
• Conducts follow-up research on fraudulent transactions.
• Works with peers and Digital Loss Prevention Leadership to communicate fraud trends and share best practices, ideas, and information.
• Communicates with athletes in a friendly and helpful demeanor.

Ecommerce Fraud Prevention

• Identifies fraud trends and communicates them to Digital Loss Prevention Leadership.
• Proficient in loss prevention tools.
• Performs any other assigned duties.

Ecommerce Fraud Disputes

• Knowledge of the fraud chargeback representation process.
• Understanding of network dispute types and submitting current documentation.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience in eCommerce fraud prevention, loss prevention, and customer service.
• #LI-SL1

Company Information

DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

This is part of a competitive total rewards package that could include other components such as: incentive, equity, and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.