Loan Counselor/Late Stage Collections

Position Overview

• Location Type: Remote, Chandler, AZ
• Job Type: Full-time
• Salary: Starting at $22/Hour+ and up to $750/month in bonus!

Cascade Financial Services is seeking a dedicated Loan Counselor to serve the American Dream Through Attainable Home Ownership. This role offers full desktop equipment provided and the opportunity to work remotely.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K match
• PTO
• Sick Time
• 10 Paid Holidays
• Remote work opportunities

Responsibilities

As the Loan Counselor, you will be responsible for:

• Providing a high degree of quality customer service.
• Working with borrowers to ensure timely payments and handle repayment issues.
• Evaluating borrowers for Loss Mitigation assistance.
• Making collection calls in compliance with federal regulations.
• Evaluating borrower information and loan files to determine payment options for minor issues.
• Determining when borrowers need to be escalated to loss mitigation.
• Answering customer inquiries about their mortgage loan.
• Documenting all communications between borrower and Cascade, and updating the servicing computer system.
• Communicating with other departments about loan payments and/or borrowers.
• Collaborating with the Collection/Loss Mitigation Manager and Loan Counselor Team Lead to identify problems and improve recovery.
• Assisting with other duties as necessary.

Requirements

• Intermediate Microsoft Word & Excel experience is a plus.
• Prior collection experience.
• Prior experience or familiarity with FHA or mortgage loan programs.
• Spanish speaking is a plus.
• Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.
• Ability to adjust easily to work situations.
• Excellent listening, organizational, and time management skills.
• Ability to work as a team member and follow instructions.
• Ability to work well under pressure.

About Cascade Financial Services & Our Culture

Since 1999, Cascade Financial Services has been a trusted lender in Attainable Housing, helping families achieve home ownership through customized mortgage loan solutions for the manufactured housing marketplace. We leverage state-of-the-art business automation and skilled professionals.

Our culture is built on our team members and our values: T.I.E.S. (Teamwork, Integrity, Excellence, and Service). We are focused on development and growth, and we believe in work/life balance and a positive, family-like work environment. We are proud of our team and are looking for great people to contribute to our mission.

Join us to "Serve the American Dream Through Attainable Home Ownership."