Loss Mitigation Liaison II
M&T BankSalary not specified
- Full Time
- Junior (1 to 2 years)
$26,400 – $33,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Mortgage & Loan ServicesIndustries
Requirements
Candidates should possess intermediate Microsoft Word and Excel experience, prior collection experience, and prior experience or familiarity with FHA or mortgage loan programs. Spanish speaking is a plus.
Responsibilities
As a Loan Counselor, the individual will provide high-quality customer service to borrowers, making timely payments and handling repayment issues. They will evaluate borrower information and loan files to determine payment options, escalate borrowers needing loss mitigation assistance, conduct collection calls in compliance with federal regulations, answer customer inquiries about mortgage loans, document all communications, and communicate with other departments about loan payments and borrower issues. Additionally, they will work with the Collection/Loss Mitigation Manager and Loan Counselor Team Lead to identify problems and improve recovery, assist with other duties as necessary, and demonstrate teamwork, integrity, excellence, and service.
Skills
Customer Service
Loan Evaluation
Loss Mitigation
Collection Calls
Mortgage Loan Knowledge
Microsoft Word
Microsoft Excel
Bilingual Spanish
Communication Skills
Organizational Skills
Time Management
Hartford Financial Services
Insurance and financial services provider
About Hartford Financial Services
Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.
Hartford, ConnecticutHeadquarters
1810Year Founded
$77.7MTotal Funding
N/ACompany Stage
Social Impact, Financial ServicesIndustries
10,001+Employees