Loss Mitigation Liaison I

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Candidates should have a combined 4 years of higher education and/or work experience, including a minimum of 1 year in collections or customer service. The role requires the ability to communicate effectively and professionally over the phone, excellent communication and customer service skills, and proficiency with word processing and spreadsheet software. A Bachelor's degree, mortgage collections experience, and knowledge of M&T systems are preferred.

Responsibilities

The Loss Mitigation Liaison will act as the Single Point of Contact for borrowers throughout the loss mitigation and foreclosure processes. This involves making and taking calls to delinquent mortgage loan borrowers, answering account questions, and documenting interactions. The liaison must understand investor waterfall requirements, collect financial information, assist borrowers with loss mitigation documents, and explain approval/denial terms and liquidation options. They will also adhere to compliance and operational risk controls, maintain internal control standards, and promote an inclusive work environment.

Skills

phone communication

customer service

loss mitigation

mortgage servicing

compliance

regulatory knowledge

data/document collection

Microsoft Word

Microsoft Excel

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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