Default Servicing Specialist

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Real EstateIndustries

Requirements

Candidates should possess at least two years of experience in mortgage servicing, loan post-closing, or default servicing, along with experience reading mortgage and/or default documents such as mortgages, deed of trust, foreclosure and bankruptcy documents, trusts, and titles. Strong attention to detail and accuracy are essential, as is the ability to multitask and work effectively under pressure within a deadline-oriented environment.

Responsibilities

The Default Servicing Specialist will function as the Single Point of Contact (SPOC) with Homeowners when an investment enters a defaulted status, placing outbound calls, sending and responding to emails, and taking inbound calls. They will also review weekly reports regarding property status, complete initial due diligence on events of default including ordering property reports and researching county websites, learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement, review incoming Legal documents, accurately enter data and maintain electronic files within the system of record, complete all default tasks assigned within set timeframes, comply with all state and federal guidelines, and partner with the Legal team on adverse events when necessary.

Skills

Default Servicing

Communication

Customer Service

Due Diligence

Report Analysis

Hometap

Provides cash for home equity access

About Hometap

Hometap provides homeowners with a way to access their home equity without selling their property or incurring additional debt. The company offers a lump sum of cash in exchange for a share of the future value of the home, allowing homeowners to unlock up to $600,000 of their equity without monthly payments or interest. Hometap earns revenue by sharing in the appreciation of the home's value when it is sold or when the homeowner repurchases Hometap's share. This approach sets Hometap apart from traditional home equity loans, as it offers a flexible and debt-free solution. The company's goal is to simplify the financial process for homeowners, helping them achieve their financial objectives, such as paying off debt or funding education, while maintaining a high level of customer service.

Boston, MassachusettsHeadquarters

2017Year Founded

$405.6MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

401k plan with match

Commuter benefits

Healthcare coverage

Flexible work schedule

Paid parental leave

Unlimited PTO

Learning & development

Generous share package

Risks

Rising interest rates may make traditional loans more appealing.

Increased competition from fintechs could erode market share.

Potential regulatory changes could impact Hometap's business model.

Differentiation

Hometap offers debt-free home equity access, unlike traditional loans.

The company provides a lump sum for a share of future home value.

Hometap's Home Equity Dashboard aids homeowners in managing their equity.

Upsides

Growing interest in alternative financing boosts Hometap's market potential.

Hometap's $278 million securitization shows strong investor interest.

Expansion into New York City taps into a large financial market.

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