Default Servicing Specialist

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Hometap is seeking a dedicated, detail-oriented Default Servicing Specialist to join our Investment Support team. This role is critical in the servicing of our investments, ensuring the investment portfolio is monitored properly for default events and that all default events are executed with timeliness, expert accuracy, and precision. You will play a key role in supporting homeowners and maintaining the integrity of our investment portfolio.

About Hometap

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.

We are collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.

We work hard, and have some fun along the way, too. The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more. We also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective and background.

Responsibilities

• Function as the Single Point of Contact (SPOC) with Homeowners when an investment enters a defaulted status.
• Place outbound calls to Homeowners, send and respond to emails, and take inbound calls.
• Review weekly reports regarding property status including but not limited to sale of home, tax status, new liens, foreclosure, bankruptcy, etc.
• Complete initial due diligence on events of default including ordering property reports, researching county websites, research in Pacer, etc.
• Learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement.
• Review all incoming Legal documents and upload them to the system of record.
• Accurately enter data and maintain electronic files within the system of record.
• Complete all default tasks assigned within set timeframes.
• Comply with all state and federal guidelines.
• Partner with the Legal team on adverse events when necessary.

Requirements

• 2+ years of experience with mortgage servicing, loan post-closing, or default servicing.
• Experience reading mortgage and/or default documents (i.e., mortgages, deed of trust, foreclosure and bankruptcy documents, trusts and titles).
• Relentless attention to detail with a high degree of accuracy.
• Ability to multitask and work under pressure within a deadline-oriented environment.
• Comfort working independently as well as in a team environment, with a desire to take ownership of work.
• Strong client service skills, and an ability to communicate professionally with others.
• Bachelor’s degree, ideally in business, finance, or a related field.

Application Instructions

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.