Default Servicing Specialist

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Hometap is seeking dedicated, detail-oriented team members with a passion for supporting homeowners and experience with default servicing. As a Default Servicing Specialist on our Investment Support team, you will play a critical role in the servicing of our investments. Your primary responsibility will be to ensure the investment portfolio is monitored properly for default events and that all default events are executed with timeliness, expert accuracy, and precision.

About Hometap

Hometap is a collaborative, passionate company dedicated to creating solutions that help people get more out of homeownership and life. Our innovative home equity investment product allows homeowners to access their built-up equity to fund important life events without taking on debt. We are recognized as a great place to work by The Boston Globe and Forbes, and have received accolades for our fintech innovation from Inc. and HousingWire. We offer competitive compensation, comprehensive healthcare coverage, unlimited PTO, a generous share package, and a strong, supportive company culture.

Hometap's mission is to make homeownership less stressful and more accessible. Our home equity investment product offers a fast, simple way for homeowners to access equity without loans or selling. We invest alongside homeowners, providing debt-free cash for a share of the home's future value, with no monthly payments. Through financial innovation and exceptional customer service, Hometap empowers people to leverage homeownership for a better life.

Hometap values diversity and believes that our differences strengthen us. We are committed to creating an inclusive workplace that embraces and values each team member's unique perspective.

Responsibilities

• Serve as the Single Point of Contact (SPOC) with Homeowners when an investment enters a defaulted status.
• Conduct outbound calls to Homeowners, manage email correspondence, and handle inbound calls.
• Review weekly reports concerning property status, including sales, tax status, new liens, foreclosures, and bankruptcies.
• Perform initial due diligence on default events, which may include ordering property reports, researching county websites, and conducting Pacer research.
• Learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement.
• Review all incoming Legal documents and upload them to the system of record.
• Accurately enter data and maintain electronic files within the system of record.
• Complete all assigned default tasks within established timeframes.
• Comply with all state and federal guidelines.
• Partner with the Legal team on adverse events as needed.

Requirements

• 2+ years of experience in mortgage servicing, loan post-closing, or default servicing.
• Experience reading mortgage and/or default documents, such as mortgages, deeds of trust, foreclosure and bankruptcy documents, trusts, and titles.
• Relentless attention to detail with a high degree of accuracy.
• Ability to multitask and perform under pressure in a deadline-oriented environment.
• Comfort working both independently and collaboratively in a team environment, with a proactive approach to taking ownership of work.
• Strong client service skills and the ability to communicate professionally.
• Bachelor’s degree, preferably in business, finance, or a related field.

Application Instructions

[Not Specified]