Logistics Specialist at The Walt Disney Company

Kissimmee, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Logistics, Supply ChainIndustries

Requirements

3 years’ experience in a logistics/finance-related position
Microsoft Office proficiency – Excel, Outlook, PowerPoint
Working ERP knowledge – e.g., DBS, SAP, Island Pacific, ORACLE
Working TMS knowledge – e.g., ORACLE OTM, Red Prairie, etc
Bachelor’s degree in supply chain management, logistics, or finance

Responsibilities

Leverage OLIVER bulk planning functionality to analyze demand and flow recommendations, executing shipment tendering and carrier selection that aligns with customer service expectations while optimizing cost efficiency
Coordinate shipment execution by collaborating with external supply chain partners, including suppliers, carriers, and third-party consolidators, to ensure timely and accurate delivery
Monitor and enforce performance standards for supply chain partners, ensuring accountability for daily operational objectives
Resolve shipment-related issues in partnership with internal stakeholders to meet inventory and demand requirements
Enhance transit performance by proactively identifying freight delays and implementing timely corrective actions
Present and interpret client and supply chain partner dashboards and scorecards, with a clear understanding of the service levels required to achieve key performance metrics and drive continuous improvement
Maintain and validate OLIVER master data tables, including partner profiles, rate structures, equipment specifications, warehouse scheduling constraints, and location data, ensuring accuracy and consistency
Monitor and update shipment estimated times of arrival (ETAs) to final destinations, providing clients with timely and reliable information
Develop and manage analytical models and decision-support tools to guide client flow and spend management strategies, including estimated landing cost factors, air freight estimation tools, manufacturer routing guides, and transit timetables
Receive and audit invoices from supply chain partners for services such as duty, freight, customs brokerage, and consolidation, ensuring accurate allocation of fees to respective clients
Respond to partner inquiries regarding account statements and payment status, maintaining clear and timely communication
Address client escalations related to post-delivery shipment issues, ensuring resolution aligns with service expectations
Manage disposition instructions and oversee the execution of claims filing and collections with supply chain partners, ensuring timely and accurate recovery
Facilitate user onboarding and training for the OLIVER system, ensuring effective adoption and utilization
Provide support through the system help desk, resolving user-submitted trouble tickets in collaboration with the call center team
Develop and maintain comprehensive user training manuals and documentation to support ongoing education and system proficiency

Skills

Key technologies and capabilities for this role

OLIVERShipment ManagementFreight AuditCarrier SelectionSupply Chain ManagementLogisticsAnalyticsReportingDashboardsScorecardsMaster Data ManagementETA MonitoringAnalytical Models

Questions & Answers

Common questions about this position

What are the main responsibilities of the Logistics Specialist role?

The role involves managing end-to-end logistics processes across Shipment Management, Freight Audit, Allocation, Claims & Payment, and OLIVER System Help Desk, including shipment tendering, carrier coordination, invoice auditing, and system support.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this Logistics Specialist position?

This information is not specified in the job description.

What skills or experience are needed for this role?

Key skills include expertise in OLIVER system for bulk planning and master data management, shipment coordination with supply chain partners, freight audit and payment processing, analytical modeling, and help desk support.

What does the team structure look like for this position?

The Logistics Specialist is a key member of a global logistics team responsible for end-to-end processes.