Remote

Logistics Customer Service Representative

Philippines

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, Supply Chain, WarehousingIndustries

Requirements

Candidates must have routing experience with wholesalers, previous experience in a 3PL, logistics, or supply chain environment, and familiarity with retailer compliance standards, routing guides, and shipping procedures. Hands-on experience with Warehouse Management Systems, strong customer service orientation, clear communication skills, high organization, detail-orientation, multitasking ability, proficiency in Microsoft Office, and a typing speed of at least 40 WPM are also required.

Responsibilities

The Logistics Customer Service Representative will serve as the main point of contact for clients, handling inquiries and providing updates on orders and shipping. Responsibilities include coordinating order routing to partners, monitoring and tracking orders using WMS, submitting routing requests, scheduling carrier pickups, and ensuring on-time deliveries. The role also involves collaborating with the warehouse team for order accuracy, managing order exceptions, maintaining documentation, and working with the WMS Manager to improve processes.

Skills

Logistics
Customer Service
Order Processing
Routing
Shipping
Client Relationship Management
Warehouse Management Systems (WMS)
3PL
Supply Chain
Retailer Compliance
Routing Guides
Communication Skills

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees

Benefits

Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Paid Parental Leave
Mental Health Support
Stock Options
Professional Development Budget
Home Office Stipend
Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.
Competitors like Deel show rapid growth, indicating a highly competitive market.
Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.
Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.
Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.
Remote's entry into Japan expands its reach in high-demand international employment markets.
The global payroll solutions market is projected to reach $10.5 billion by 2030.

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