Logistics Account Manager

Position Overview

The Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. This position is critical to maintaining a competitive edge and preserving the overall integrity of company services by focusing on the growth and retention of dedicated opportunities.

Employment Type

Full-time

Department

Operations

Key Responsibilities

• Act as the single point of contact for the assigned customer base, building and maintaining strong relationships.
• Collaborate with internal departments, including analyst teams, to balance capacity and freight.
• Solicit additional freight opportunities to minimize empty miles.
• Research and resolve service issues daily.
• Track and trace shipments, ensuring a superior service record with on-time performance of 95% or better.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data for accuracy before releasing verifications to the customer.
• Provide close oversight of all internal activities impacting service obligations.
• Maintain key carrier performance indicators.
• Manage all customer requests, including last-minute changes to supply chain delivery timelines.
• Handle bookings and resolve issues related to delayed pickup/delivery, billing, etc.

Minimum Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to handle high volumes of inbound/outbound email and understand capacity and network dynamics.
• Exceptional organizational and communication skills.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Preferred Qualifications

• Experience servicing multi-million-dollar accounts and supporting new and existing sales opportunities.
• Expertise in specific KPI contract details per client and awards.
• Familiarity with the AS/400 operating system.

Skills & Abilities

• Critical thinking
• Root cause identification
• Problem-solving
• Goal setting
• KPI monitoring
• Customer service
• Business solicitation
• Negotiation
• Relationship building
• Scheduling
• Project management
• Data analysis
• Effective communication
• Teamwork

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Regular use of hand and finger dexterity.

Equal Employment Opportunity

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.