Local Operations Manager at Vacasa

South Padre Island, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Vacation Rentals, HospitalityIndustries

Requirements

Strong communication and handy-person skills (e.g., changing light bulbs, helping guests/owners over phone, light home maintenance like fixing door hinges, unclogging toilets)
Experience in hotel, hospitality, vacation or similar industry highly preferred
1-2 years experience in operational support roles; housekeeping and maintenance highly preferred
Prior experience in supervisory or management level positions in a similar industry highly preferred
Technical computer skills on laptops, tablets, and mobile devices
Reliable personal transportation (frequent travel between worksites required)
Dependable, self-motivated, able to work independently and in a team
Showing up on time and prepared

Responsibilities

Lead and develop a team through coaching, mentoring, performance management, one-on-one meetings, and annual evaluations
Oversee daily operations and workflow for assigned property portfolio to optimize productivity and meet objectives; identify improvements and implement process enhancements
Provide cross-coverage for team and management when necessary
Conduct regular inspections prior to guest and owner arrivals
Support team with escalated guest and homeowner concerns via emails, calls, and tickets
Develop and grow relationships with property owners through proactive communication and becoming the subject matter expert on properties (ensuring clean, maintained, well-cared for)
Meet and maintain company standards and metrics (e.g., NPS, unit appearance, efficiency)
Support portfolio budget, adhere to annual costs, perform cost-benefit analysis
Partner and assist Onboarding team for new units
Foster collaborative work environment, promote open communication/innovation/engagement, address team conflicts
Assist recruiting process: interviewing, selection, onboarding new team members, ensure compliance
Establish and maintain open, collaborative relationships with regional team members and upper management
Other duties as assigned

Skills

team leadership

coaching

performance management

operations management

workflow management

process improvement

guest support

homeowner relations

inspections

communication

handy-person skills

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Airbnb could impact Vacasa's market share.

Merger with Casago may lead to integration challenges affecting service delivery.

Issuance of $30 million notes may increase financial leverage and obligations.

Differentiation

Vacasa uses AI-driven tools for dynamic pricing and operational efficiency.

The company offers comprehensive property management, including marketing, booking, and maintenance.

Vacasa provides additional services like interior design and real estate brokerage.

Upsides

Increased demand for vacation rentals due to safer, private accommodations during the pandemic.

Growing interest in sustainable rentals attracts environmentally conscious travelers to Vacasa.

The rise of 'workcations' allows Vacasa to market longer stays to remote workers.

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