Licensed Optical Manager Full Time at BJ's Wholesale Club

Hixson, Tennessee, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Licensed optician (able to perform all duties required of an optician)
Exhibit strategic thinking and sound decision-making using business data
Lead through change and model leadership competencies
Communicate effectively and provide necessary information to teams
Build high-performing teams through collaboration, direction, feedback, and engagement
Teach, coach, and lead team members through club-level training
Drive culture of development, strategic thinking, ethical decision-making, and engagement
Ensure safe, positive environment embracing inclusion and diversity
Guarantee service excellence, set standards, and resolve member concerns
Commit to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Lead teams to deliver GOLD club standards (Grand Opening Look, stocked items, planograms, signage, clean/organized)
Acquire deep knowledge of key metrics, reporting, trends, and department performance to drive profitability

Manage, teach, and coach optical team members
Interact with members and confirm appointments
Maintain department upkeep
Serve as liaison between members and lab to ensure timely order processing
Deliver results by executing business expectations with clear expectations, follow-up, and accountability
Support team member engagement, policy/procedure application, and compliance
Address/escalate team member and member concerns
Acknowledge team member success, work as a team to achieve goals, identify/retain top talent
Provide team support and empowerment to resolve member concerns
Ensure safe, positive environment for members and team members