Licensed Insurance Broker Support Representative - West Region at Trimble

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, InsurtechIndustries

Requirements

Property & Casualty Insurance license
Commercial insurance experience (required; small commercial business experience implied)
Excellent communication and interpersonal skills
Ability to quickly learn the company's products and services
Highly organized
Professional demeanor
Ability to manage multiple projects simultaneously

Responsibilities

Become an expert with Thimble’s products and services
Be the front line between the broker and Thimble, leaving a positive impression and developing relationships to keep brokers happy
Provide brokers with timely and solution-oriented responses to their business needs
Provide overall excellent broker support and assistance, mainly through a high volume of tickets and chats
Support the onboarding process for new brokers while delivering excellent customer service
Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal
Help increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokers
Work closely with Customer Success and the Insurance team to remain aligned on compliance
Collaborate with other teams to provide feedback on broker and user experiences

Skills

Key technologies and capabilities for this role

InsuranceCustomer SupportBroker SupportPhone SupportApp SupportWebsite SupportComplianceInsurtech

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

This information is not specified in the job description.

What skills are required for the Broker Success Associate role?

Excellent communication and interpersonal skills are required, along with the ability to quickly learn the company's products and services. Candidates should also be highly organized, professional, and able to manage multiple projects simultaneously.

What are Thimble's core values?

Thimble's culture is built around six core values: Think Wild, Act Tame; Green Means GO; Own Every Detail; Simplify, Simplify, Simplify; Every Moment Counts; and Stay Human.

What benefits does Thimble offer?

Thimble offers a 'Thimble Fridays benefit' allowing employees to leave the office at 12:00pm local time, though this is subject to a different day for the Success Team.

What makes a strong candidate for this position?

Strong candidates will have excellent communication and interpersonal skills, the ability to quickly learn products and services, and be highly organized and professional with the capacity to manage multiple projects.

Trimble

Provides technology solutions for various industries

About Trimble

Trimble provides advanced technology solutions for various industries, including construction, agriculture, geospatial, transportation, and logistics. The company offers a combination of software, hardware, and services that help clients improve efficiency and reduce costs. Trimble's products work by integrating over 150 different software solutions, allowing users to access and utilize data effectively to optimize their workflows. What sets Trimble apart from its competitors is its significant investment in research and development, with over $540 million spent in 2022, which supports the continuous improvement of its technology offerings. The company's goal is to connect the physical and digital worlds to enhance productivity and precision while also promoting community and environmental sustainability through initiatives like the Trimble Foundation.

Westminster, ColoradoHeadquarters

1978Year Founded

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, Social ImpactIndustries

5,001-10,000Employees