Learning Facilitation Professional

About the Role

Employment Type: Full time

Become a part of our caring community and help us put health first.

Responsibilities

The Learning Facilitation Professional 2 plans, coordinates, and implements all aspects of training programs for participants throughout the organization. The Learning Facilitation Professional 2 works with Senior Learning Facilitation professionals to plan, coordinate, and implement all aspects of clinical training programs for participants throughout the organization.

• Facilitates onboarding of new and transfer associates.
• Creates an environment conducive to learning and exchanging information, engages the learner, and produces the desired outcomes.
• Monitors training personnel records to ensure that associates have met all training requirements for company, quality, and regulatory compliance.
• Analyzes course evaluations in order to judge the effectiveness of training sessions and to implement suggestions for improvements.
• Evaluates the relevance of online resources to complement the facilitated experience in the field as appropriate.
• Instructor-led and virtual instructor-led training.
• Works with Senior Learning Professional, Senior Learning Design Professional, and leader to select appropriate materials for training programs.

Use your skills to make an impact.

Required Qualifications

• Bachelor's degree
• 2 or more years of training and/or learning development experience.
• Working experience using CSC
• 2 or more years of experience working with multiple screens, systems, and troubleshooting technical matters.
• Experience with public speaking and presentation skills
• Proficiency in Microsoft Office, Outlook, Excel, PowerPoint and Teams
• Live in EST states

Preferred Qualifications

• Excellent organizational skills with a focus on timely and accurate completion of duties
• Understanding of curriculum design and adult learning principles
• Strong communication with ability to speak comfortably among large audiences within all professional working levels.
• Ability to learn different processes
• Bilingual in English/Spanish
• Experience with Medicare
• Healthcare experience
• CGX experience

Additional Information

WAH

Work Days/Hours: Monday – Friday; 8:00 – 5:00pm (Eastern Standard Time)

Interview Process

As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.

• If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
• If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes.

Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruption.