Quality & Training Specialist

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Services, MedicalIndustries

Requirements

Candidates must possess a Bachelor's degree in Education, Healthcare Administration, Clinical Operations, or a related field, coupled with over 3 years of experience in clinical training, quality monitoring, or operational support roles within a healthcare setting. Proficiency in learning management systems, Google Suite, and documentation tools is required, along with strong communication, organization, and data analysis skills. Familiarity with adult learning principles and quality improvement methodologies, excellent presentation abilities, and a strong understanding of healthcare systems, care coordination, and population health management are also essential. The ability to manage multiple priorities and collaborate effectively across teams is necessary.

Responsibilities

The Quality & Training Specialist will conduct quality monitoring activities, including chart reviews, call listening, and documentation audits, to assess performance and adherence to protocols. They will maintain and update quality scorecards and performance reports, identify trends and gaps through data analysis, and participate in root cause analysis and corrective action planning. This role involves monitoring compliance with documentation standards, SOPs, workflows, and regulatory guidelines, as well as tracking and supporting clinical competency assessments and assisting in grievance handling processes. Additionally, the specialist will deliver targeted training sessions, assist in developing and updating training content, help maintain the SOP and training repository, and support the tracking of training completions. Participation in special projects such as new market launches and system implementations is also expected.

Skills

Quality Assurance

Competency Tracking

Performance Monitoring

Call Review

Documentation Audit

Process Improvement

Training Support

Learning Material Development

SOP Development

Data Analysis

Clinical Excellence

Operational Excellence

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees