Analyst, Operations Workforce

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental Health Services, BiotechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree in a related field such as Business, Statistics, Economics, or a related analytical discipline, and have at least 3 years of experience in data analysis, workforce management, or a similar analytical role. Strong analytical skills, including proficiency in data mining, statistical analysis, and data visualization, are required. Experience with workforce management (WFM) platforms like Assembled, TalkDesk, or Zendesk is preferred, as well as experience with SQL and other data query languages. Familiarity with AI tools is a plus.

Responsibilities

The Analyst, Operations Workforce will conduct in-depth analysis of workforce data to identify trends and root causes, develop and maintain reports and dashboards to monitor operational performance, leverage WFM platforms to ensure data integrity and inform operational strategy, collaborate with cross-functional teams to refine forecasting and scheduling, provide analytical support for workforce planning activities, drive continuous improvement by identifying opportunities for automation and self-service tools, ensure data accuracy through analysis and audits, and partner with leadership to assess staffing needs and optimize resource allocation.

Skills

Data Analysis

Workforce Management

Operational Efficiency

Analytical Skills

Data-Driven Decision Making

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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