Learning & Development Manager at ActiveCampaign

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR, SaaSIndustries

Requirements

8+ years of hands-on experience in Learning & Development, Talent Development, Organizational Development, or a similar field
Demonstrated expertise in instructional and learning design, with a proven ability to simplify complexity and deliver programs end-to-end—from needs assessment and content architecture through facilitation and measurement of impact
Strong project management capabilities, with the ability to manage and successfully execute multiple large-scale initiatives with steadiness and excellence
Experience building and maintaining career development resources, manager enablement tools, or leadership development programs
Proven ability to consult with leaders, ask strong questions, and translate business needs into actionable learning roadmaps
A collaborative working style — enjoys co-designing, brainstorming, iterating with others, and strengthening teammates’ work
Comfort and experience with async learning platforms and authoring tools
Prior experience in SaaS, software, or high-growth technology environments
Familiarity with AI-enabled tools and learning technologies and a curiosity about emerging skills

Responsibilities

Lead the end-to-end design and ownership of major, multi-month learning programs, including those focused on strengthening manager capability, top-talent development, and cross-functional skill-building
Design and develop scalable content and asynchronous learning assets (toolkits, guides, job aids) that simplify complex or ambiguous input into clear, structured learning that drives action and alignment
Act as a strategic consultant and collaborative partner to HR Business Partners, business leaders, and fellow L&D team members to assess needs and translate priorities into practical learning solutions
Facilitate engaging and high-impact learning sessions and workshops for managers, top talent, and cross-functional groups, adapting style to meet the needs of diverse audiences and formats
Drive future-skills initiatives by developing assets that build emerging capabilities, including role-based AI fluency and other competencies critical for the company's long-term strategy
Use learner insights, data, and feedback to continuously iterate on and strengthen the effectiveness and measurable outcomes of existing and new programs
Maintain quality and consistency across all learning collateral, ensuring content is accurate, up-to-date, and aligned with internal frameworks and standards
Contribute to team-level development by designing and facilitating team workshops and offsite sessions for cross-functional groups across the organization
Roll up sleeves on hands-on execution — writing content, refining assets, shaping learning flows, and sweating the details that create a high-quality learner experience

Skills

Key technologies and capabilities for this role

Learning Program DesignContent DevelopmentFacilitationWorkshop DeliveryInstructional DesignTalent DevelopmentManager TrainingAI FluencyData-Driven IterationStrategic Consulting

Questions & Answers

Common questions about this position

What experience level is required for the Learning & Development Manager role?

The ideal candidate will bring 8+ years of hands-on experience in Learning & Development, Talent Development, Organizational Development, or a similar field.

What is the salary range for this position?

This information is not specified in the job description.

Is this a remote or office-based role?

This information is not specified in the job description.

What is the team culture like for the L&D team?

The L&D team is small, high-trust, collaborates deeply, co-creates core programs, and shares credit generously, looking for someone who thrives in that environment.

What makes a strong candidate for this Learning & Development Manager position?

A strong candidate has demonstrated expertise in instructional and learning design to simplify complexity and deliver programs end-to-end, strong project management capabilities, and the ability to create structure from ambiguity while partnering with leaders.

ActiveCampaign

Customer experience automation platform for businesses

About ActiveCampaign

ActiveCampaign offers a platform that helps businesses automate and personalize their customer interactions by integrating sales, marketing, and customer service functions. The platform includes tools for email marketing, customer relationship management (CRM), and marketing automation, along with pre-built automation templates for quick setup. ActiveCampaign stands out from competitors by focusing on a wide range of industries and providing tailored automation solutions. The company's goal is to enhance customer engagement and support business growth through effective automation.

Chicago, IllinoisHeadquarters

2003Year Founded

$350.2MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Mental Health Support

Professional Development Budget

Home Office Stipend

Sabbatical Leave

Risks

Increased competition from Mailchimp and Constant Contact may pressure pricing.

Integration with OneSignal raises potential data privacy concerns.

Expansion into new markets like Poland requires significant investment and resource management.

Differentiation

ActiveCampaign offers 800+ pre-built automation for diverse business needs.

The platform integrates sales, marketing, and customer service for seamless customer interactions.

ActiveCampaign HQ provides tailored solutions for franchise and multi-location businesses.

Upsides

Integration with OneSignal enhances push notification capabilities for better customer engagement.

New executive team members bring proven martech experience, driving strategic growth.

Expansion into Krakow taps into local technical expertise, strengthening global operations.

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