AT&T

Lead UX Designer

Austin, Texas, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
NoVisa
Telecommunications, BiotechnologyIndustries

Lead UX Designer

Employment Type: Full-time

Location Type: On-site (Minimum 5 days per week in the posted location) No relocation is offered.

Position Overview

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.

Overall Purpose

Design and optimize user experiences for acquisition, care, or product across all platforms, utilizing various graphics software applications, techniques, and tools to ensure intuitive and seamless interactions.

Key Roles and Responsibilities

Typical tasks may include, but are not limited to, the following:

  • Design and Prototyping:
    • Create wireframes and interactive prototypes to visualize design solutions.
    • Design and develop user interface features, site animations, and special effects elements, ensuring alignment with brand guidelines and aesthetic principles.
  • User Research and Information Architecture:
    • Conduct thorough user research to understand user needs and behaviors.
    • Develop and organize the structure and flow of information within the product.
    • Determine optimal layout, media, and technology based on client requirements.
  • Collaboration and Strategy:
    • Work closely with cross-functional teams, including UI designers, developers, and product managers, to ensure cohesive and effective design solutions.
    • Contribute to the design group’s efforts to enhance digital offerings.
    • Independently manage multiple projects.
  • Usability, Accessibility, and Documentation:
    • Ensure that designs comply with usability and accessibility standards.
    • Create and maintain comprehensive design documentation.
    • Maintain security and documentation standards, including quality and accuracy.
  • Continuous Improvement and Trend Awareness:
    • Stay updated on industry trends, best practices, and emerging technologies to continuously improve design processes and outcomes.
    • Analyze performance to drive future design improvements.

Job Contribution

An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Requirements

  • Education: Bachelor’s degree (BS/BA) desired.
  • Experience: 5+ years of related experience.
  • Certification: Certification is required in some areas.

Compensation and Benefits

  • Salary: $143,800 - $215,800 USD Annual
    • Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
  • Perks and Benefits:
    • Medical/Dental/Vision coverage
    • 401(k) plan
    • Tuition reimbursement program
    • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
    • Paid Parental Leave
    • Paid Caregiver Leave
    • Additional sick leave beyond state and local law may be available (unprotected)
    • Adoption Reimbursement
    • Disability Benefits (short term and long term)
    • Life and Accidental Death Insurance
    • Supplemental benefit programs: critical illness/accident, hospital indemnity/group legal
    • Employee Assistance Programs (EAP)
    • Extensive employee wellness programs
    • Employee discounts up to 50% off on eligible AT&T mobility plans.

Company Information

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.

Skills

UX Design
Prototyping
Wireframing
User Research
Information Architecture
UI Design
Usability Testing
Accessibility Standards
Graphics Software
Cross-functional Collaboration

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters
1876Year Founded
$43.3MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
Adoption Assistance
Disability Insurance
Life Insurance
Employee Assistance Programs
Wellness Program
Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.
A recent data breach could damage AT&T's reputation and lead to customer churn.
Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.
The company is expanding its fiber network, enhancing broadband offerings in underserved areas.
AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.
The new customer service guarantee may attract customers from competitors lacking similar assurances.
Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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