Lead Technical Consultant 1 at AT&T

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree required
3–5 years of experience in engineering and/or sales roles, preferably within technology or telecommunications
In-depth understanding of Wireline, Wireless, and IT products and services, including system functions and workarounds
Ability to quickly analyze technical issues and implement effective solutions with tenacity and resourcefulness
Excellent ability to work with cross-functional teams and communicate technical concepts clearly to both technical and non-technical audiences
Commitment to supporting customers and internal teams, ensuring their needs are met efficiently and effectively
Comfortable working independently with minimal supervision in a dynamic, fast-paced environment
Demonstrated ability to consult on and support complex technical sales, including troubleshooting, product demonstrations, and solution delivery
Experience guiding others through technical challenges, supporting escalations, and ensuring successful system integrations
A proactive approach to learning, problem-solving, and supporting both customers and colleagues
Office presence of a minimum of 5 days per week in the posted location(s); no relocation offered

Responsibilities

Deliver Technical Sales Support: Collaborate with sales and leadership teams to provide technical guidance, consult on customer solutions, and ensure successful integration and implementation of Wireline, Wireless, and IT products and services
Troubleshoot & Resolve Issues: Investigate and resolve sales and technical challenges, validate facilities, and escalate concerns to ensure timely resolution and remove roadblocks to sales growth
Consult & Educate Clients: Participate in joint calls with client teams, provide product demonstrations, answer inquiries, and deliver software/application consultation to prospective and current users
Drive Cross-Functional Collaboration: Interface with IT, field service, and other business units to coordinate order placement, installation, and ongoing support
Champion Continuous Improvement: Maintain deep product knowledge, participate in weekly training, and contribute to process enhancements that empower sales teams and improve customer experience
Conduct weekly training, provide system support, perform network troubleshooting, and remove non-sales activities from sellers to help them focus on growing the business, following up with sales and customers, and managing escalations
Provide technical sales support to ensure successful customer integration and implementation of Wireline, Wireless, and IT products and services
Be available to sales teams and leadership to assist with all day-to-day functions and support
Possess knowledge of product portfolio, system functions, methods and procedures (M&Ps), and knowledge systems to successfully manage and maintain requests that enable sales teams to succeed

Skills

Wireline

Wireless

IT products

network troubleshooting

technical sales support

system functions

customer integration

facilities validation

escalation management

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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