Lead Operations Program Manager at Q2

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Financial Services, BankingIndustries

Requirements

Bachelor's or Master's degree in related field or equivalent experience
8+ years of experience with a Bachelor's degree or 5+ years of experience with a Master's degree in a similar role
Project Management Methodology exposure preferred (PMP or PMI)
Strong analytical and problem-solving skills
Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
Good hands-on experience with MS Visio, Lucid charts etc
Exposure to Jira, Salesforce, Qualtrics, PowerBI etc
Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients
Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations
Capable of assessing project risks and related mitigation steps
Client first attitude and commitment to satisfaction

Responsibilities

Collect, analyze, and interpret operational data to identify trends and areas for improvement
Develop and maintain reports and dashboards to track key performance indicators (KPIs)
Present findings and recommendations to management through clear and concise reports
Understand and design What-if models for project P&L and resource allocations
Evaluate existing operational processes and identify opportunities for improvement
Develop and implement process improvement strategies to increase efficiency and reduce costs
Collaborate with cross-functional teams to implement changes and monitor their impact
Assist in planning and executing operational projects
Track project progress, identify potential issues, and ensure timely completion of milestones
Coordinate with stakeholders to ensure project objectives are met
Coordinate any major transitions within the company, such as financial, technological, operational, and governance changes
Generate reports & dashboards related to Program health considering cost, efficiency, timelines etc
Oversee and drive activities like operational transitions and business operations
Ensure programs are implemented according to schedule and budget
Update management, personnel, and clients on any prospective transition-related changes
Proactively spot risks and challenges and solve them quickly
Demonstrate mastery of processes like Transition and Business Operations to minimize costs or risks

Skills

Key technologies and capabilities for this role

Program ManagementOperations ManagementData AnalysisReportingRisk ManagementStakeholder CommunicationBudget ManagementTransition ManagementBusiness Operations

Questions & Answers

Common questions about this position

What benefits does Q2 offer its employees?

Q2 invests in employee growth through ongoing learning opportunities, mentorship programs, internal mobility, and leadership relationships. They celebrate employees with events like the 'Circle of Awesomeness' award ceremony, a day of employee celebration, and an annual Dodgeball for Charity event.

What are the key responsibilities of the Lead Operations Program Manager?

Responsibilities include data analysis and reporting with KPIs and What-if models, process improvement to increase efficiency, project management for operational projects and transitions, and coordinating major company transitions like financial and technological changes.

What skills are needed to succeed as a Lead Operations Program Manager at Q2?

Success requires mastery of processes like Transition and Biz Operations, ability to proactively spot risks and solve challenges quickly, data analysis to identify trends, process improvement strategies, and project management to ensure timely milestones.

Is the salary specified for this Lead Operations Program Manager position?

This information is not specified in the job description.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

Q2

Digital banking solutions for financial institutions

About Q2

Q2 provides digital banking solutions tailored for regional and community financial institutions, alternative finance and leasing companies, and other financial technology firms. Their products include a range of digital banking services, banking as a service, and lending and leasing options that allow users to conduct transactions and interact with their financial institutions from any device, at any time. What sets Q2 apart from its competitors is its focus on empowering community banks and credit unions, helping them enhance their digital presence and improve user engagement. The company's goal is to strengthen diverse communities by supporting the financial institutions that serve them, enabling these institutions to grow and adapt beyond traditional limits.

Austin, TexasHeadquarters

2004Year Founded

$40.1MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from fintechs could erode Q2's market share.

Rapid technological changes may outpace Q2's innovation capabilities.

Economic downturns could reduce financial institutions' spending on digital transformation.

Differentiation

Q2 offers a comprehensive suite of digital banking solutions for financial institutions.

Q2's Partner Accelerator Program enables rapid deployment of fintech integrations.

Q2 Engage focuses on personalized consumer banking experiences to enhance user engagement.

Upsides

Q2 powers 60% of Forbes' America's Best Banks, showcasing its solution effectiveness.

Integration with AI platforms like Personetics enhances personalized customer engagement.

Q2's platform helps financial institutions grow deposits without relying on interest rates.

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