Lead Director - Partner Performance Excellence at CVS Health

Hartford, Connecticut, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

10+ years of progressive experience in vendor management, supplier relations, or a related field, with a strong emphasis on performance and governance
10+ years of experience with third-party technologies and vendor support management
8+ years solving complex business or technical problems and proposing solutions
Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
Leadership Skills: Demonstrated ability to influence leadership, vendors, technical teams, and drive successful outcomes in a collaborative environment, with a focus on managing contracts with excellence
Analytical Skills: Ability to synthesize and analyze large datasets to uncover performance trends and deliver actionable insights
Communication Skills: Exceptional written and verbal communication skills, including the ability to present performance data to executive audiences
Strategic Mindset: Ability to align vendor performance with broader business strategy and identify long-term opportunities for value creation

Responsibilities

Establish and maintain formal systems of rules, processes, and metrics for measuring, monitoring, and managing vendor performance
Define KPIs and SLAs tailored to business criticality
Oversee the collection, analysis, and reporting of vendor performance data. Create clear, actionable reports and scorecards for executive leadership and stakeholders
Organize and facilitate regular business reviews with key vendors and internal teams. Ensure discussions are results-focused and supported by performance data
Drive resolution of performance gaps through structured action plans. Monitor progress and escalate unresolved issues as needed
Champion a culture of accountability and excellence across the organization and vendor ecosystem
Provide tools, training, and guidance to internal stakeholders for consistent oversight
Act as the final escalation point for unresolved performance-related issues. Lead resolution of complex disputes to safeguard business continuity
Use performance insights to advise leadership on vendor strategy. Identify opportunities for cost savings, service enhancements, and innovation
Manage a team of analysts focused on top IT vendors in portfolio

Skills

Vendor Management

KPI

SLA

Performance Metrics

Data Analysis

Reporting

Scorecards

Business Reviews

Stakeholder Management

Cross-functional Leadership

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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