[Remote] Senior Analyst - DT Governance Risk And Compliance at ServiceNow

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise SoftwareIndustries

Requirements

3 - 5 years of experience in IT Audit, IT Compliance, or Risk Management with a strong focus on SOX 404 ITGCs
Deep knowledge of access controls (UAR, SOD, privileged access), change management, and IT operations controls within ITGC scope
Hands-on experience with SOX testing methodologies (walkthroughs, sampling, evidence validation, re-performance)
Familiarity with regulatory and audit standards such as PCAOB, COSO, COBIT
Strong understanding of cloud/SaaS environments (AWS, Azure, GCP, Workday, SAP, Oracle, Salesforce, etc.) and their SOX implications
Experience with audit and compliance tools (e.g., ServiceNow IRM, SAP GRC)
Strong analysis and problem-solving skills, with the ability to identify control deficiencies and propose remediation plans
Effective communicator — able to draft clear narratives, RCMs, and walkthrough materials, and interface with auditors and control owners
Preferred Skills
Certifications in CISA, CIA, CPA, CISSP, or equivalent experience
Prior experience at a public company subject to SOX for SaaS or cloud-first environment

Responsibilities

Support the design, implementation, and monitoring of SOX IT General Controls (ITGCs) across applications, databases, operating systems, and cloud infrastructure
Partner with IT and business teams to ensure access management, change management, and IT operations controls are designed and operating effectively
Assist in scoping SOX systems (in-scope applications, key reports, interfaces, and spreadsheets) based on risk assessments and materiality
Prepare and maintain process documentation, narratives, RCMs (Risk & Control Matrices), and testing evidence aligned to SOX requirements
Execute control testing procedures (design and operating effectiveness) and identify control gaps or exceptions, ensuring remediation plans are tracked and completed
Collaborate with internal stakeholders during external audit walkthroughs and evidence requests, ensuring timely and accurate responses
Contribute to automation of control testing and evidence collection by working with engineering and GRC tooling teams
Stay up to date on emerging SOX, PCAOB, and IT compliance requirements to ensure controls align with evolving regulations
Drive process improvements by recommending standardization, rationalization, and automation of compliance activities
Support new system implementations or migrations (ERP, SaaS apps, cloud platforms) by ensuring SOX controls are embedded in the design and go-live phases

Skills

Key technologies and capabilities for this role

SOXITGCAccess ManagementChange ManagementIT OperationsRisk AssessmentsRCMCloud InfrastructureProcess Documentation

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What experience is required for this role?

The role requires 3-5 years of experience in IT Audit, IT Compliance, or Risk Management with a strong focus on SOX 404 ITGCs, along with deep knowledge of access management, change management, and IT operations controls.

What are the main responsibilities in this role?

Responsibilities include supporting SOX ITGC design, implementation, and monitoring; partnering with IT and business teams on controls; executing testing; collaborating on audits; and driving process improvements and automation.

What is the company culture like at ServiceNow Digital Technology?

ServiceNow Digital Technology focuses on transformation, experience, AI-driven automation, innovation, and growth, delivering delightful and secure experiences while co-creating with their own products to make the world work better.

What makes a strong candidate for this Senior Analyst role?

A strong candidate has 3-5 years in IT Audit, Compliance, or Risk Management focused on SOX ITGCs and deep knowledge of key controls like access and change management.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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