Lead, Community Management at Viral Nation

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, Social MediaIndustries

Requirements

Minimum of five (5) years of professional experience with Instagram, Facebook, TikTok, YouTube, Twitter, LinkedIn, etc
Proficiency with social media management and analytical tools (Sprout Social, Hootsuite, Sprinklr, etc.)
University degree or college diploma in a relevant field such as marketing, business, public relations, communications, or equivalent work experience
Professionally managed social media for brands
Experience growing brands on social media through strategic community management

Responsibilities

Work cross-functionally with the Content and Creative team to develop community management strategies and creative ideation for Viral Nation’s top-tier brands
Supervise dedicated Community Managers and assist with planning of daily posts, monitoring analytics, and maintaining accounts on key social media channels (Facebook, Instagram, Twitter, TikTok, YouTube, etc.)
Act as a strategic community manager, taking lead on top priority accounts and mentor to colleagues across the social & community management team
Oversee the development and management of content calendars for dedicated accounts and provide recommendations to enhance content, copy, and identify agile moments
Assist in development of Community Management Playbooks for new and current clients, outlining best practices for proactive & reactive community management as well as crisis comms
Provide guidance and direction to Community Management team on innovative tactics to build community and engagement through best practices on social platforms
Present analytics feedback and insights gained from social media marketing to help evolve strategies in a timely fashion
Work in collaboration with the Content, Creative, and Accounts divisions to ensure processes and protocols are followed and enhanced
Act as the Social Media expert at Viral Nation, keeping the team up-to-date with changes in the ecosystem, current best practices, and trends

Skills

Key technologies and capabilities for this role

Community ManagementSocial Media ManagementFacebookInstagramTwitterTikTokYouTubeAnalyticsContent StrategyCreative IdeationTeam SupervisionCross-Functional Collaboration

Questions & Answers

Common questions about this position

What experience is required for the Lead, Community Management role?

A minimum of five (5) years of professional experience is required, along with a strong community management and strategic background.

What is the salary for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the company culture like at Viral Nation?

Viral Nation offers a fluid, creative, and growth-oriented environment with an open, collaborative, and fast-paced culture.

What makes a strong candidate for this Lead, Community Management position?

Strong candidates are engaging, self-starting individuals who stay on top of the latest trends and emerging social platforms, with experience supervising teams and developing strategies.

Viral Nation

Influencer and social media marketing agency

About Viral Nation

Viral Nation is an influencer and social media marketing agency that helps brands enhance their digital presence through services like influencer marketing, paid performance, and creative content. The company uses proprietary technologies, including machine learning and AI, to assist clients in transitioning to a social-first approach. What makes Viral Nation different is its ability to combine paid and organic marketing strategies, adapting to changes in social media algorithms for better results. The goal is to help clients achieve measurable growth in return on ad spend (ROAS) and reduce customer acquisition costs (CAC).

Chicago, IllinoisHeadquarters

2014Year Founded

$178.3MTotal Funding

LATE_VCCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Risks

Increased competition from agencies like Clear Digital challenges Viral Nation's market position.

Over-reliance on gaming content may limit diversification into other sectors.

High expectations from influencer attendees at Cannes Lions could strain resources.

Differentiation

Viral Nation uses AI to enhance influencer marketing and brand safety solutions.

The company integrates paid and organic marketing for maximum social media impact.

Viral Nation partners with top studios for innovative content creation and distribution.

Upsides

Growing demand for AI-driven influencer marketing boosts Viral Nation's service appeal.

Partnerships with Vertiqal Studios and Wind Sun Sky expand content creation opportunities.

Recognition at SXSW and Cannes Lions enhances Viral Nation's industry reputation.

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