Lead, Clinic Solutions at Abbott

Kansas City, Missouri, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

Bachelor’s degree or equivalent experience in customer-facing roles
3-5 years of experience in client success or similar customer-facing roles
Proficiency in Microsoft Office Suite
Demonstrated ability to participate in complex projects with cross-functional teams

Responsibilities

Demonstrate drive to provide outstanding customer service with clear verbal and written communications
Act as an extension of the leadership team, handling escalations and supporting strategic initiatives
Identify and interpret appropriate steps to resolve the need of the customer
Oversee multiple, concurrent customer implementations and projects across various products
Mentor and train Clinic Account Representatives (CARs) and assist with SOP updates and process improvements
Conduct quality audits, manage QA processes, and ensure compliance with training and job requirements
Analyze complex data sets to support business objectives and identify trends in customer experience and resource utilization
Collaborate daily with internal teams and upper management to resolve issues and drive innovation
Recommend and implement process changes to enhance productivity and customer satisfaction
Make necessary corrections to information entered to ensure problem resolution
Deescalate the issues and provide satisfactory solutions
Flexibility to operate in several systems or platforms and balance tasks throughout the workday
Ability to multitask in handling customers on various reporting platforms
Fostering a customer service culture that strives for 100% customer satisfaction

Skills

Key technologies and capabilities for this role

Channel ManagementThird-Party AdministrationOccupational Health ServicesDrug ScreeningWeb-Based SchedulingResult ReportingHealthcare Technology

Questions & Answers

Common questions about this position

What benefits does Abbott offer?

Abbott provides free medical coverage through the Health Investment Plan (HIP) PPO medical plan, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit for earning a bachelor’s degree.

Is this position remote or does it require being in the office?

This information is not specified in the job description.

What key skills are needed for the Clinic Solutions Lead role?

The role requires strong customer service skills with clear verbal and written communications, ability to manage multiple customer implementations and projects, data analysis to identify trends, mentoring and training experience, and quality audit management.

What is the company culture like at Abbott?

Abbott emphasizes doing work that matters, personal growth and learning, caring for yourself and family, being your true self, career development in an international company, and is recognized as a great place to work for diversity, working mothers, female executives, and scientists.

What makes a strong candidate for this Lead, Clinic Solutions position?

A strong candidate will have seasoned experience managing channel partners, driving strategic initiatives and growth, handling escalations, resolving complex customer needs, mentoring representatives, and analyzing data to support business objectives.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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