Lead Business Value Consultant at Pendo

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

10+ years of detailed business case development, financial analysis, ROI/TCO financial modeling, and executive storytelling experience
Proven track record of leading enterprise-level consulting or value engagements with Fortune 500 customers
Demonstrated experience coaching or mentoring peers in consulting, value advisory, or sales engineering
Expertise in designing scalable frameworks, methodologies, or tools for business value engagements
Strong executive presence and experience leading C-level and board-level discussions
Strong program management, cross-functional collaboration, and executive alignment skills
Excellent presentation and facilitation skills, including public speaking, workshop design, and storytelling
Ability to influence GTM strategy and adoption of value methodologies at scale
Bachelor’s degree; Master’s degree in business administration or a related field strongly preferred

Responsibilities

Lead high-impact, complex enterprise opportunities and multi-threaded executive engagements that influence Pendo’s most strategic accounts
Mentor and coach value consultants and cross-functional teammates on best practices for value modeling, executive storytelling, and strategic account planning
Shape and scale frameworks for business value discovery, ROI/TCO modeling, and realized value assessments across sales teams and regions
Partner with GTM leadership to influence sales strategy, pipeline prioritization, and operational excellence through value-based insights
Elevate executive engagement, regularly leading C-level and board-level conversations connecting digital transformation initiatives to measurable business impact
Drive internal enablement by developing tools, training, and content that accelerate adoption of value selling practices across sales and customer success
Serve as a thought partner to Product and Marketing by codifying market insights, customer priorities, and emerging value themes into scalable assets
Be recognized as a subject matter leader within Pendo and externally in the market, representing value consulting at executive briefings, customer events, and industry forums

Skills

Value Modeling

ROI Analysis

TCO Modeling

Executive Storytelling

Strategic Account Planning

Business Case Development

Sales Enablement

Digital Transformation

Customer Success

Pipeline Prioritization

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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