[Remote] L3 Customer Support Engineer (C++, Android, iOS) - Europe at Zimperium

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Mobile SecurityIndustries

Requirements

Education: Bachelor’s Degree or equivalent combination of education and experience
Ability to interface with customers with professionalism
Resourceful, flexible, accountable team player
Passion for learning and constant improvement
Excellent communication skills (written and verbal)
Organized and a self-starter
Enterprise software implementation experience
Technical skills: Software development in C, C++, Java, Android, and iOS
Build Systems: Android Studio, XCode
Knowledge of system, network, and application security
Knowledge of Cyber Security (preferred but not required)

Responsibilities

Work with Engineers and the Customer Support teams to provide escalation on product issues, documenting issues for engineers and resolving complex problems
Conduct hands-on technical troubleshooting and remediation of high-priority customer escalations to engineering
Communicate with customers on implementation or ongoing issues, acting as an advisor to key customers
Based on customer feedback, collaborate with Product Management to identify product enhancements to improve customer satisfaction
Develop and grow the service management/support for the designated products, including providing guidance/training to other support engineers

Skills

Key technologies and capabilities for this role

C++AndroidiOSTechnical TroubleshootingCustomer SupportProblem-SolvingEscalationProduct EnhancementService ManagementCommunication

Questions & Answers

Common questions about this position

What technical skills are required for this Customer Support Engineer role?

Required technical skills include software development in C, C++, Java, Android, and iOS; experience with build systems like Android Studio and XCode; and knowledge of system, network, and application security. Knowledge of cyber security is preferred but not required.

Is this position remote or does it require working from an office in Europe?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What soft skills or qualities are they looking for in candidates?

Candidates should be resourceful, flexible, accountable team players with a passion for learning and constant improvement, excellent communication skills, and be organized self-starters able to interface with customers professionally.

What experience makes a strong candidate for this position?

A Bachelor’s Degree or equivalent, enterprise software implementation experience, and the ability to work with engineering and customer support teams on escalations and product enhancements stand out as key for strong candidates.

Zimperium

Mobile security solutions for enterprises and government

About Zimperium

Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.

Dallas, TexasHeadquarters

2010Year Founded

$70.1MTotal Funding

BUYOUTCompany Stage

Consulting, CybersecurityIndustries

201-500Employees

Benefits

Hybrid Work Options

Risks

Increased competition from companies like Apple could challenge Zimperium's market position.

Sophisticated malware campaigns highlight evolving threats that could outpace current security measures.

Availability on AWS Marketplace exposes Zimperium to increased competition from other vendors.

Differentiation

Zimperium offers a mobile-first security platform for comprehensive mobile device protection.

The company provides real-time threat detection and mitigation for iOS and Android devices.

Zimperium's solutions are available on AWS Marketplace, enhancing accessibility for AWS users.

Upsides

Recognition as a leader in mobile threat defense boosts Zimperium's credibility and client attraction.

Strategic partnership with Cyvatar could expand Zimperium's reach and enhance its portfolio.

Winning Cyber Defense Magazine awards highlights Zimperium's innovation, attracting new customers.

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