Sr. Cloud Operations Engineer
AlignSalary not specified
- Full Time
- Senior (5 to 8 years)
$72,000 – $96,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates must possess at least 5-7 years of experience as an IT Helpdesk or similar role, with proven experience in handling Managed Services Provider (MSP) environments. They should have expertise in managing Active Directory, Group Policies, user accounts, and permissions across various environments, along with expert knowledge of Office 365 applications, including Azure (EntraID), Exchange Online, SharePoint, and Teams administration. Furthermore, candidates should have experience using ConnectWise or similar ticketing tools, and preferred Microsoft and Azure certifications, as well as knowledge in Cybersecurity (ISO 27001).
Responsibilities
The L2 IT Helpdesk technician will act as an escalation point for Level 1 technicians, resolving more complex IT issues and troubleshooting problems related to Windows, MacOS, Microsoft 365, network connectivity, Citrix, and cloud services. They will also conduct basic end-user training on security best practices, Microsoft 365 tools, and IT policies, ensure tickets are properly categorized and updated in ConnectWise, meet or exceed SLA response and resolution times, apply patching and security updates for endpoints and servers, assist with new client onboarding and be the project technical lead, participate in client audits, document new solutions and configurations in the knowledge base, and stay updated with emerging IT trends and security threats to provide proactive recommendations.
Skills
Active Directory
Group Policies
Office 365
Azure
Exchange Online
SharePoint
Teams
ConnectWise
Windows
MacOS
Network Connectivity
Citrix
Cloud Services
Cybersecurity
SLA Management
Ticketing Tools
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees