L2 Helpdesk (AU IT, WFH)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Job Description: This role involves providing IT support, troubleshooting, and administration for a variety of systems and applications. The position requires strong technical skills, excellent communication abilities, and a proactive approach to problem-solving.

Requirements

• Technical Skills:
  • Microsoft - Windows Server, O365, Windows 10/11
  • Active Directory
  • VMWare and Virtualization support
  • Network switches, routers, and firewalls (CISCO, HP, and Draytek)
• Certifications: Current Microsoft certifications are desirable.
• Soft Skills:
  • Assertive communication skills (phone, interpersonal, and written)
  • Ability to work across teams and build relationships with clients and staff
  • Experience in outsourced service delivery environments and consulting services

Responsibilities

• User Management:
  • Create, change, and remove Security and Group Policy changes.
• Network Administration:
  • Router and switch administration.
  • Connectivity and internet troubleshooting.
• Email Support:
  • Creation, settings, and troubleshooting of email accounts.
• Office365 Administration:
  • Creating new accounts, users, settings, and administration.
• SharePoint & OneDrive Support:
  • Setting up OneDrive access on local computers.
  • Troubleshooting OneDrive issues.
  • Setting permissions for files/folders for users.
• General Troubleshooting:
  • Resolving general issues surrounding unavailable services.
  • Addressing printing issues.
  • Diagnosing and resolving performance issues.
• System Enrolment & Monitoring:
  • Enrolling devices into Microsoft Intune and associating them with Azure and local domains.
  • Monitoring and maintaining daily backups via Datto.
• Third-Party Support:
  • Acting as the first point of contact for the resolution of issues with third-party applications.
  • Liaising with third-party software vendors.

Application Instructions

• Not specified.

Company Information

ConnectOS is an IT solutions company that helps clients gain a competitive advantage. They partner with brands like Dell, HP, and Lenovo to offer comprehensive and cost-effective solutions. They have a nationwide network and offer services such as IT solutions design, equipment leasing and supply, and hardware/software installation and maintenance. They also provide consultation and technical support.

Benefits & Perks:

• Work From Home (WFH)
• Medical, Dental, and Life Insurance (from day 1)
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events
• Work-Life Balance
• Career growth opportunities

Equal Employment Statement: Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, or sexual orientation.

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

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