Klantenservice medewerker Amsterdam at Dmg Media

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, PublishingIndustries

Requirements

Strong communication skills
Customer- and solution-oriented
Energetic and straightforward/quick-witted
Social and empathetic
Focused on results and personal development
Experience with excellent customer service (preferred, or willingness to learn)

Responsibilities

Serve as the primary point of contact for all subscriber inquiries (e.g., products, delivery, address changes, cancellations)
Listen attentively and work in a solution-oriented manner
Build connections through curiosity and show genuine interest in customers' reading needs
Ask open questions to gather information
Enthuse customers about products and sell subscriptions to increase engagement

Skills

Key technologies and capabilities for this role

Customer ServiceActive ListeningProblem SolvingCommunicationTeamworkDutch LanguageTelephone SupportClient Retention

Questions & Answers

Common questions about this position

What is the salary for the customer service role?

The starting salary is €16.92 - €17.86 per hour, depending on work experience, with an attractive bonus scheme based on each subscription sold.

Is remote work possible for this position?

Yes, it offers hybrid working with 40% at home and 60% in the office in Amsterdam.

What skills are required for this customer service position?

Key skills include being communicatively strong, customer- and solution-oriented, energetic and direct, social and empathetic, and focused on results and personal development.

What is the company culture like at DPG Media's Customer Center?

The culture emphasizes customer satisfaction, collaboration, humor, continuous development, an informal atmosphere, and team activities like theme events, battles, drinks, and outings.

What benefits are offered in this role?

Benefits include 8% holiday pay, 4% personal budget, 20 vacation days based on a 36-hour workweek, possibility of a permanent contract after 1 year, and diverse development opportunities with a personal career path.

Dmg Media

Delivers information, analysis, and entertainment

About Dmg Media

DMGT operates a variety of businesses that provide information, analysis, and entertainment to both individuals and companies. It focuses on three main areas: consumer media, property information, and events & exhibitions. The company generates revenue through subscriptions, advertising, and fees from events, aiming to deliver high-quality content and services. DMGT stands out from its competitors by maintaining strong market positions in its sectors and following a long-term investment strategy that promotes stability and growth. The goal of DMGT is to continue serving a diverse clientele, from consumers looking for news and entertainment to businesses needing detailed property insights and industry events.

London, United KingdomHeadquarters

2008Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Real Estate, EntertainmentIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Risks

AI-driven platforms like Prorata may disrupt traditional media revenue models.

Focus on video content may not align with current audience preferences.

Resource allocation to podcasts could be risky if market growth doesn't meet expectations.

Differentiation

DMG Media's investment in AI start-up Prorata shows innovation in content monetization.

The launch of Mail Plus aligns with industry trends towards subscription-based revenue models.

Partnership with Diversity Standards Collective enhances brand reputation through commitment to inclusion.

Upsides

Appointment of Tony Manfred as global head of video boosts engagement and audience growth.

Investment in AI start-up Prorata could increase revenue through innovative content monetization.

Mail Plus launch represents a strategic shift towards profitable subscription-based models.

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