Keyholder, NoHo at Away

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Travel, Consumer GoodsIndustries

Requirements

Growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and supports team development
Excellent communicator comfortable using coaching and feedback to develop team members
Excellent collaborator with a passion for people, uniting the team to work together
Reliable, effective, and adds value to the business
Solution-oriented and resourceful with commitment to following through
Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
Ability to work evenings, weekends, and holidays (accommodations available upon request)

Responsibilities

Embody brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
Create a personalized and memorable experience for each customer, expanding on love of travel to drive community and connection
Take accountability for the success of in-store processes and operations
Meet individual KPI expectations and sales goals, while supporting overall store success
Lead, support, and guide a team of retail associates
Assist with onboarding new hires, ensuring their training enables them to meet customer experience standards
Coach and give feedback to team members to support their development, enabling them to better support customers and store operations
Partner with store management to assist with marketing events and programming at the store

Skills

Customer Service

Retail Sales

Store Operations

Team Leadership

Employee Onboarding

Performance Coaching

Sales KPIs

Product Education

Away

Designs and sells high-quality luggage

About Away

Away designs and sells high-quality luggage and travel accessories aimed at modern travelers who appreciate both functionality and style. Their products include suitcases, bags, and various travel accessories that are practical yet aesthetically pleasing. Away operates on a direct-to-consumer model, selling products through their website and physical stores in major cities, which allows them to control the customer experience and offer competitive prices. They provide a 100-day trial period, free shipping, and returns to enhance customer satisfaction. Away has expanded its reach to several countries and also targets corporate clients through a gifting program. The company's goal is to transform the travel goods market by combining style and functionality while maintaining a strong focus on customer service.

New York City, New YorkHeadquarters

2015Year Founded

$210.1MTotal Funding

LATE_VCCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental & vision insurance

Life and AD&D insurance

401(k) with a company match

Flexible spending, health savings & commuter benefits

PTO

Paid Parental Leave

Short & Long-term disability

Product stipends and recognition awards

Risks

Departure of key executive Mark Chou may impact leadership stability.

Competitors launching TSA-compliant products could erode Away's niche market advantage.

Significant discounts may impact perceived brand value and pricing strategy.

Differentiation

Away offers a 100-day trial period, enhancing customer satisfaction and loyalty.

Direct-to-consumer model allows Away to maintain control over customer experience.

Away's products combine functionality and style, transforming luggage into a statement piece.

Upsides

Away recognized as one of Fast Company's 'World's Most Innovative Companies'.

Growth in corporate gifting market expands Away's market reach.

Increased demand for compact and lightweight luggage benefits Away's product offerings.

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