Warby Parker

Keyholder - 68th & Columbus

New York, New York, United States

Not SpecifiedCompensation
Junior (1 to 2 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

Candidates should possess professional retail experience at a customer-focused company, along with at least 6 months of experience in a management position. They must have exceptional interpersonal and communication skills to deliver top-notch customer service, be cool under pressure and able to adapt quickly, and demonstrate an entrepreneurial spirit and a curiosity to learn. Furthermore, applicants should not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

The Sales Supervisor will communicate Warby Parker's values and brand philosophy to customers, promote an efficient, inclusive, and service-minded retail environment, demonstrate exceptional product knowledge and offer thoughtful, honest style advice, dream up innovative ways to reinvent the glasses-shopping experience, lead the selling on the floor and front-of-house operations, take part in process ideation and improvement, and assist with special projects. They will also open and close the store, help foster an inclusive culture by treating customers and colleagues with respect, and contribute to the overall success of the business firsthand through face-to-face customer interactions.

Skills

Customer Service
Communication Skills
Retail Experience
Leadership
Process Improvement
Product Knowledge
Sales
Teamwork
Problem-Solving

Warby Parker

Direct-to-consumer affordable eyewear retailer

About Warby Parker

Warby Parker offers stylish and high-quality prescription glasses and sunglasses directly to consumers at affordable prices, starting at $95, which includes lenses. Their unique Home Try-On program allows customers to select five frames to try at home for free, making the shopping experience convenient and reducing the challenges of buying eyewear online. Unlike traditional retailers, Warby Parker combines online and physical retail channels, allowing customers to try on frames in person at their stores. The company also has a social mission, distributing a pair of glasses to someone in need for every pair sold, which enhances their brand reputation and customer loyalty. Warby Parker's focus on affordability, convenience, and social responsibility sets it apart in the eyewear market.

Key Metrics

New York City, New YorkHeadquarters
2010Year Founded
$842.9MTotal Funding
IPOCompany Stage
Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Parental Leave
Short-term Disability
Employee Assistance Program
Bereavement Leave
Optical Education Reimbursement
Snack Pantry

Risks

Competition from online retailers like Zenni Optical could erode market share.
Expansion into physical stores may increase operational costs and financial strain.
Supply chain disruptions could impact Warby Parker's inventory levels.

Differentiation

Warby Parker offers a unique Home Try-On program for customer convenience.
The company combines affordability with high-quality, stylish eyewear products.
Warby Parker's social mission enhances its brand reputation and customer loyalty.

Upsides

Increased demand for blue light lenses boosts Warby Parker's sales potential.
Growing ethical consumerism aligns with Warby Parker's social mission, enhancing brand value.
AR technology can improve Warby Parker's Home Try-On program, reducing return rates.

Land your dream remote job 3x faster with AI