Branch Coordinator - Telework

Position Overview

• Location Type: Telecommuting (Hybrid)
• Job Type: Full Time
• Salary: Not specified

The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients.

Requirements

• Not specified

Responsibilities

• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answer phone calls from customers to provide introductory information, troubleshoot issues, and escalate queries.
• Perform processing duties, including creating intakes, reviewing ACIS screens, confirming delivery appointments, verifying insurance, obtaining equipment authorization, and completing tasks in processing tools.
• Perform post-delivery work order confirmation and data entry.
• Perform initial outbound calls, faxes, and SMS texting to patients and referrals on receipt of orders.
• Conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
• Handle requests for audit/documentation purposes.
• Assist with patient scheduling for delivery and pick up of equipment.
• Carry out filing and faxing of records.
• Handle credit card/billing information as needed.
• Assist with overnight oximetry program.
• Support with document retrieval for billing purposes.
• May instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, and handle payments.

Company Information

• Company: Apria Healthcare
• Mission: To improve the quality of life for our patients at home.
• Overview: A leading healthcare services provider offering home respiratory services and select medical equipment.
• Size: Already an industry leader with 350+ facilities across the US and 22,000 teammates in over 90 countries.
• Benefits:
  • Medical, dental, and vision insurance (available on first working day)
  • 401(k), eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement