Key Holder at Columbia Sportswear Company

Wembley, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, Apparel, SportswearIndustries

Requirements

A first experience in a customer services and/or sales-oriented position (retail experience is a plus)
Passionate about customer service and love to interact with people
Good knowledge of the country’s official language (English is a plus)
Enjoy working in a team and bring interpersonal skills
At ease with numbers (able to perform basic math calculations)
Willing to join a high-performing team and undertake challenges
Outdoor enthusiast and love to share your passion
Available to work on a flexible schedule, including Saturdays, Sundays, and bank holidays

Responsibilities

Provide all customers with excellent service, giving advice on products to elevate the consumer experience using Customer Service best practices
Be a proud ambassador of Columbia by providing information on current product features and benefits
Foster consumer loyalty through high-quality interactions to increase brand engagement and sales conversion
Ensure all products are well displayed in accordance with the Company’s visual merchandising (VM) guidelines
Assist with stock management and product deliveries
Maintain an excellent appearance of store facilities
Demonstrate a desire to learn and seize opportunities to drive own development and increase performance
Maintain a positive working environment and communication with all levels of management and staff
Ensure company’s policies and procedures are followed and suggest improvements

Skills

Key technologies and capabilities for this role

Customer ServiceSalesVisual MerchandisingStock ManagementTeamworkInterpersonal SkillsBasic MathProduct Knowledge

Questions & Answers

Common questions about this position

What benefits does Columbia Sportswear offer to Sales Associates?

Benefits include opportunities to build new skills and grow within the company, joining an inclusive employer focused on diversity and equity, wellbeing support, and special staff discounts on all products.

Is this Sales Associate position remote or office-based?

This is an in-store retail position based in Wembley, UK, requiring presence in the store for customer service, merchandising, and stock management.

What skills and experience are required for the Sales Associate role?

A first experience in customer service or sales is required, with retail experience a plus. Key skills include passion for customer service, interpersonal skills, good knowledge of the country's official language (English a plus), comfort with basic math, and enthusiasm for outdoors.

What is the company culture like at Columbia Sportswear?

The culture emphasizes doing the right thing for people, consumers, employees, and communities, with a diverse and dynamic European Retail team across 8 countries, focusing on inclusivity, wellbeing, and high performance.

What makes a strong candidate for this Key Holder position?

Strong candidates have customer service or sales experience (retail a plus), passion for interacting with people, team skills, outdoor enthusiasm, flexibility for weekends and holidays, and a desire to learn and improve.

Columbia Sportswear Company

Designs and sells outdoor apparel and gear

About Columbia Sportswear Company

Columbia Sportswear Company designs and sells a variety of outdoor clothing and gear, including jackets, shirts, pants, shorts, footwear, and accessories like hats and backpacks. Their products are aimed at outdoor enthusiasts, hikers, campers, and active individuals of all ages. Columbia's products are known for their quality and durability, setting them apart from competitors in the outdoor apparel market. The company operates through a direct-to-consumer model, selling via their website, retail stores, and partnerships with other retailers, which helps them reach a wide audience. Their goal is to provide high-quality outdoor gear that enhances the experience of those who enjoy outdoor activities.

Portland, OregonHeadquarters

1938Year Founded

$40KTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees