Key Account Service Manager at GE Healthcare

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's degree from an accredited university or institute (or high school diploma with relevant experience) for non-US roles
Bachelor's degree in specified discipline(s) from an accredited university or institute (or high school diploma/GE HealthCare Digital with at least 4 years of experience in function) for US roles
Extensive experience in function and Customer Service Management (particularly for non-US roles)
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Ability to lead initiatives of moderate scope and impact
Ability to coordinate multiple projects simultaneously
Effective problem identification and resolution skills
Proven analytical and organizational skills

Responsibilities

Acts as the single point of contact with the customer for timely and satisfactory resolution of concerns across a wide variety of support services offered for the assigned region, product, or coverage area
Responsible for knowing the assigned region, coverage area, or product lines, and associated configuration facilities
Represents the most direct access to all appropriate internal functions to provide customer support
Establishes and maintains contact to provide ongoing technical and business support to assigned customers in the designated geographic region or coverage area
Develops deep knowledge of a technical discipline
Uses prior experience and acquired technical expertise to execute policies/strategies
Has deep understanding of key business drivers and uses this to perform own work
Understands how own team's work integrates with others and makes contributions to the area
Uses some judgment and ability to propose alternative solutions outside established parameters, but with guidance
Uses prior experience and on-the-job training to resolve simple tasks
Has access to necessary technical skills and analytical thinking to solve problems
Can use various internal sources outside own team to reach decisions
Likely an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent
Provides informal guidance to new team members
Manages all resources and logistics required to perform services and maintenance activities on customers' site/property, including preventive and remedial maintenance, maintenance facilities, and field services engineering
Impacts departmental operations and is responsible for planning/execution with some autonomy focused on execution within standard functional practices and procedures

Skills

Customer Service

Account Management

Technical Support

Service Logistics

Preventive Maintenance

Remedial Maintenance

Field Service Engineering

Business Acumen

Problem Solving

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees