Junior Conversational AI Designer

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

This role is within Cresta's Conversation Design team, assisting in the design of high-quality AI conversation models that offer real-time coaching and assistance for customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. It’s a highly collaborative role requiring close work with cross-functional teams including Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to align on the overall solution design and enable them to build their own models using Cresta Opera, our proprietary self-service tool.

Responsibilities

• Assist with all stages of our AI Delivery projects – designing, building, deploying, and tuning AI solutions for multiple customers.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta’s AI product suite.
• Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
• Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
• Lead model maintenance efforts to ensure that Cresta’s AI models continue to meet our quality standards.
• Design and develop virtual agent solutions using Google’s Dialogflow CX.

Qualifications We Value

• Strong communication skills (verbal and written).
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
• General knowledge of Conversational AI and natural language processing models.
• Background in [Not Specified]