Jewelry Sales Consultant - Tampa, FL

Employment Type: FULL_TIME

Position Overview

Brilliant Earth's Jewelry Sales Consultants provide an exceptional experience for every customer. As a Jewelry Sales Associate, you will guide customers through the sales process using our engaging sales platforms, including in-person and virtual appointments, phone, and live chat. These team members assist customers in finding their perfect jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing in the happiest moments of our customers' lives.

This role requires a full-time schedule, including weekend days, and is based in-person at our Tampa, FL showroom location.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• A passion for the customer: Go above and beyond to provide the best possible experience to each customer.
• A drive to exceed goals: A motivated individual who strives to exceed sales targets.
• Attention to detail: A passion for process and a keen eye for detail in a fast-moving work environment.
• Strong communication skills: Clear and concise communication in person, via email, or by chat.
• Master of collaboration: A team player who believes in working together to transform the jewelry industry.

What We Offer

At Brilliant Earth, we are passionate about the employee experience. We offer:

• Excellent training program and endless opportunities for career growth.
• Competitive compensation and a robust benefits package.
• Career Growth: Regular 1-on-1s, various training opportunities, and an annual 360 review process to create clear pathways for growth.
• Set Schedule: Consistent weekly hours and two consecutive days off.
• Diverse, mission-minded team: Founded to cultivate a more transparent jewelry industry.