IX Enterprise CSM (Healthcare) at Gong.io

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

YesVisa

SaaS, SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessStrategic ConsultingBusiness TransformationAccount GrowthRisk MitigationData AnalysisAutomationAIContent StrategySelf-Service StrategiesNet Dollar Retention (NDR)

Questions & Answers

Common questions about this position

What are the key responsibilities of this Customer Success Manager role?

The role involves being a trusted strategic advisor to senior revenue leaders, owning customer relationships and renewals, driving metrics like gross dollar retention and expansion, achieving upsell targets, partnering with Professional Services for onboarding, and collaborating with cross-functional teams.

What is the compensation or salary for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is unique about the team and work environment for this role?

This role is a foundational member of the new Industry Expansion (IX) team, described as a 'startup within a startup,' where you'll shape the customer journey and success model for emerging industries using automation, AI, content, and self-service strategies.

What makes a strong candidate for this CSM role?

Strong candidates will have experience as strategic advisors to revenue leaders, expertise in driving customer adoption, renewals, and expansion in a customer success context, plus the ability to collaborate cross-functionally and contribute to building strategies for new industry segments.

Gong.io

Revenue intelligence platform for customer interactions

About Gong.io

Gong provides a platform focused on revenue intelligence, which helps businesses capture and analyze customer interactions. The platform uses artificial intelligence to integrate various customer communications into one system, allowing companies to gain insights that inform their decision-making and enhance revenue growth. Gong caters to a wide array of clients, including sales, marketing, and customer success teams across different industries. Its subscription-based model allows organizations to pay for access to the platform, with pricing tiers based on user count and desired features. The main goal of Gong is to support businesses in optimizing their go-to-market strategies by delivering actionable insights derived from customer data.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$570.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Mental health support resources

Weekly wellness events

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Retirement savings & financial coaches

Commuter & parking benefits

Training & learning programs

Monthly lunch & learns

Mentor & buddy programs

Risks

Increased competition from Highspot and Seismic may pressure Gong's market share.

Rapid market growth could attract new entrants, impacting Gong's growth trajectory.

Challenges in measuring AI success may affect customer retention and acquisition.

Differentiation

Gong's platform integrates all customer interactions into a single system for better insights.

The company uses proprietary AI to analyze customer interactions, enhancing decision-making.

Gong's subscription model offers tiered access based on user numbers and functionality.

Upsides

Gong's integration with ChurnZero enhances customer success management with AI-driven insights.

The company's inclusion in Forbes Cloud 100 highlights its market leadership and innovation.

Gong's 'Ask Anything' solution boosts win rates by 26%, enhancing revenue team efficiency.

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