IT Systems Engineer - London at OpenAI

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial IntelligenceIndustries

Requirements

Excel at partnering with cross-functional teams—IT Support, Engineering, and Security—to improve service delivery and manage incidents with clear, timely communication
Trusted escalation point for complex IT issues, providing world-class support and ensuring timely resolution across a global user base
Hands-on experience with incident management and on-call operations, coordinating real-time response efforts to restore service and minimize user impact
Practical experience managing and maintaining enterprise SaaS platforms and self-hosted systems in fast-paced environments
Adaptable, detail-oriented, and continuously look for ways to improve system performance, team productivity, and end-user experience
Proactively develop internal tools, documentation, and runbooks to reduce friction, increase transparency, and upskill peers
Expertise in system administration, scripting, automation, and proficiency with tools such as Terraform and GitHub
Experience with Bash, Python, infrastructure as code tools like Terraform, SaaS applications, IDPs like Azure, and MDM platforms such as Jamf and Intune

Responsibilities

Serve as the primary technical escalation point for IT Support, resolving complex issues and acting as a bridge between Tier 1 support and IT Engineering
Act as a cross-functional liaison, facilitating clear communication and collaboration between service desk, IT Engineering, and Enterprise Security teams
Provide on-call coverage and manage IT incidents, ensuring timely resolution and continuity of service
Mentor and upskill service desk team members through training, documentation, and guided hands-on support
Proactively identify and implement improvements to support workflows and operational processes
Manage access control, application support, systems integration, and AV troubleshooting with deep domain expertise
Leverage and maintain SaaS applications, IDPs like Azure, and MDM platforms such as Jamf and Intune to ensure enterprise-grade service delivery
Drive operational readiness and scalability of self-hosted applications in line with SaaS management standards
Automate routine processes and streamline cross-functional operations using Bash, Python, and infrastructure as code tools like Terraform
Support CI/CD pipelines and manage GitOps workflows to enhance deployment, patching, and system maintenance efforts

Skills

Key technologies and capabilities for this role

TerraformGitHubGitOpsCI/CDSystem AdministrationScriptingAutomationSaaS

Questions & Answers

Common questions about this position

Is this role remote or hybrid, and what's the office requirement?

This is a hybrid role requiring a presence in the London office 3 days per week.

What key skills and tools are required for this Systems Engineer position?

The role requires expertise in system administration, scripting, automation, and proficiency with tools such as Terraform and GitHub. Additional skills include Bash, Python, infrastructure as code, CI/CD pipelines, GitOps workflows, SaaS applications, IDPs like Azure, and MDM platforms such as Jamf and Intune.

What is the compensation or salary for this position?

This information is not specified in the job description.

What is the team culture like for the SysOps team?

The SysOps Team partners closely with IT Support, IT Engineering, and Enterprise Security teams to streamline workflows, unify processes, and coordinate technical operations, with a commitment to championing GitOps and automation as the team grows.

What makes a strong candidate for this IT Systems Engineer role?

Strong candidates will have deep expertise in managing IT escalations, SaaS and self-hosted services, system administration, automation with Bash/Python/Terraform, GitOps/CI/CD, and experience liaising across IT and security teams while mentoring others.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees