Job Description: IT Operations Specialist

Employment Type: Full-Time Location Type: Remote - EU

Position Overview

The Sui Foundation is dedicated to fostering the development, growth, and adoption of the Sui network. Sui is a pioneering permissionless Layer 1 blockchain engineered to empower creators and developers in building innovative Web3 experiences across gaming, finance, and beyond. The Sui Foundation operates under three core decentralization principles: embracing transparency, fostering open communication, and engaging directly with the community.

Mission: To facilitate the onboarding of the next billion users to web3 by championing the advancement and global adoption of the Sui blockchain. Vision: To cultivate a world that offers expanded opportunities through universal access and individual ownership.

Job Overview

This role is crucial for supporting daily operations by ensuring system reliability and providing prompt resolution to user issues. You will be responsible for managing and securing devices, maintaining and improving endpoint management through MDM tools, and identifying and eliminating recurring technical problems. A key aspect of this position involves tuning SaaS, identity, and access systems for enhanced security and performance, streamlining workflows, and designing new systems to support organizational growth and scalability.

Responsibilities

• Onboarding & Offboarding: Own and automate onboarding and offboarding processes, including global laptop procurement.
• Identity & Access Management: Manage identity and access for full-time employees and contractors, developing scalable workflows for account lifecycle management.
• System Administration: Administer identity systems using tools like Okta, Google Workspace, and Slack, including SSO, group management, and access policies.
• Process Improvement: Collaborate with HR and Operations to streamline and evolve internal processes for operational efficiency.
• IT Support: Serve as the first line of support for IT tickets, resolving Tier 1–2 issues across SaaS platforms, endpoints, and identity systems.
• Workflow Automation: Design and deploy automated workflows using low-code and scriptable automation platforms.
• System Reliability: Support daily operations by ensuring system reliability and quickly resolving user issues.
• Device Management: Manage and secure devices, including updates, configurations, and inventory.
• Endpoint Management: Maintain and improve endpoint management via MDM tools (e.g., Kandji, Intune).
• Problem Resolution: Fix recurring issues by improving existing tools, workflows, and configurations; identify root causes of repeated problems and eliminate them through process updates.
• System Tuning: Tune SaaS, identity, and access systems for smoother, more secure operations.
• Workflow Streamlining: Streamline existing workflows to reduce friction and manual work.
• System Design: Design new systems and workflows to support growth and scalability.
• Automation Implementation: Build and automate user onboarding, access, and support workflows.
• Tooling & Processes: Implement new tooling and processes that scale with the organization.
• Future Planning: Anticipate future needs and create adaptable, forward-looking solutions.

Qualifications

• Experience managing modern SaaS applications (e.g., Google Workspace, Zoom, Slack, Notion, Airtable).
• Hands-on experience deploying and maintaining MDM tools for managing Windows, macOS, and Linux endpoints at scale.
• Strong general troubleshooting skills to diagnose, identify, and resolve technical issues.
• Skilled in setting up SSO integrations and provisioning automation using IdPs like Okta.
• Understanding and experience with domain management, including maintaining DNS records and updating nameservers.
• Deep expertise in Google Workspace administration, including advanced features like email routing, DLP policies, and OAuth scopes.
• Proficiency with low-code and scriptable automation platforms (e.g., Okta Workflows, Zapier, Retool).
• Experience supporting distributed teams across multiple time zones, including high-touch executive and technical users.
• Skills in building MDM infrastructure, managing policies, and deploying applications to Windows, Mac, and Linux devices.
• Working knowledge of authentication and provisioning protocols (e.g., SSO, SAML, SCIM, OAuth).
• Proficient in administering MSP-like multi-tenant architectures, including delegated access and cross-domain policy control.

Nice to Haves

• Background in enterprise security, including collaboration with security teams to harden SaaS tools and endpoints.
• Familiarity with AI platforms and their practical application in workflow automation or productivity enhancement.
• Exposure to cloud infrastructure, infrastructure-as-code (IaC), or DevOps methodologies.
• Prior experience at a blockchain company or high-growth startup in a fast-paced, ambiguous environment.
• Proficiency in Linux system troubleshooting and MDM deployment workflows.

Application Instructions

Please refer to the original job posting for specific application instructions.