IT Systems Engineer - EU

The IT Systems Engineer will support daily operations by ensuring system reliability and quickly resolving user issues. They will manage and secure devices, including updates, configurations, and inventory, and maintain and improve endpoint management via MDM tools. Responsibilities include fixing recurring issues by improving existing tools, workflows, and configurations, identifying root causes of repeated problems and eliminating them, and tuning SaaS, identity, and access systems for smoother, more secure operations. The role involves streamlining existing workflows, designing new systems and workflows to support growth and scalability, and building and automating user onboarding, access, and support workflows. Implementing new tooling and processes that scale with the organization and anticipating future needs to create adaptable, forward-looking solutions are key duties. The engineer will own and automate onboarding and offboarding processes, manage identity and access for employees and contractors, and administer identity systems using tools like Okta, Google Workspace, and Slack. Collaboration with HR and Operations to streamline internal processes and serving as the first line of support for IT tickets are also core responsibilities.